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helpdesk-automation

Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.

72

2.69x
Quality

Does it follow best practices?

Impact

97%

2.69x

Average score across 3 eval scenarios

SecuritybySnyk

Advisory

Suggest reviewing before use

SKILL.md
Quality
Evals
Security

Quality

Content

50%

Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.

The body is concrete and well-structured with good setup validation, but it loses points to repeated cursor/silo content, pseudocode instead of executable tool-call examples, and a missing verification checkpoint on the batch pagination workflow.

Suggestions

Consolidate cursor-pagination and silo-filtering details into a single section and reference it once, eliminating the triplication across workflow 1, Common Patterns, and Known Pitfalls.

Add at least one executable Rube MCP tool-call example (e.g. the JSON/parameter shape for HELPDESK_LIST_TICKETS) so guidance is copy-paste ready rather than pseudocode steps.

Add an explicit verification checkpoint to the pagination workflow (e.g. "Stop when the response returns no next.value/next.ID and verify the expected ticket count was retrieved").

DimensionReasoningScore

Conciseness

The body avoids explaining basics Claude already knows, but cursor pagination and silo filtering are each restated three times (workflow 1, Common Patterns, and Known Pitfalls), so it is mostly efficient but could be tightened; not level 3 because the repetition means not every token earns its place.

2 / 3

Actionability

Concrete tool slugs (e.g. HELPDESK_LIST_TICKETS) and specific parameter names with defaults are provided, but the workflow "patterns" are pseudocode-style numbered steps rather than copy-paste executable tool-call syntax; not level 3 because no executable invocation example is shown, and not level 1 because guidance is concrete rather than vague.

2 / 3

Workflow Clarity

Setup is well sequenced with an explicit validation checkpoint ("Confirm connection status shows ACTIVE before running any workflows"), but pagination is a batch operation and the browsing pattern lacks a verification checkpoint, which per the guidelines caps workflow clarity at 2.

2 / 3

Progressive Disclosure

The skill is self-contained with well-organized sections and no nested references, but at ~165 lines with no bundle-file split the triplicated cursor/silo content is content that should be consolidated rather than repeated inline; not level 3 because organization is not optimally split, and not level 1 because there is no monolithic wall or deep nesting.

2 / 3

Total

8

/

12

Passed

Description

67%

Based on the skill's description, can an agent find and select it at the right time? Clear, specific descriptions lead to better discovery.

The description is specific and distinguishes the skill well via its Rube MCP/Composio binding, but it lacks an explicit "Use when..." trigger clause and natural user-facing keyword variations, capping completeness and trigger-term quality at 2.

Suggestions

Add an explicit trigger clause, e.g. "Use when the user wants to list or browse HelpDesk support tickets, saved views, canned responses, or custom fields via Composio."

Include natural keyword variations users would actually say, such as "support tickets" and "ticketing", alongside the existing domain terms.

DimensionReasoningScore

Specificity

Lists four concrete actions — "list tickets, manage views, use canned responses, and configure custom fields" — matching the anchor for multiple specific concrete actions; not level 2 because it goes beyond naming a domain plus a few actions.

3 / 3

Completeness

The "what" is clearly stated, but there is no "Use when..." clause or equivalent explicit trigger guidance, which per the judging guidelines caps completeness at 2; not level 3 because "when" is only implied, and not level 1 because the capabilities are explicit.

2 / 3

Trigger Term Quality

Domain keywords like "tickets", "views", "canned responses", and "custom fields" are present, but common natural variations (e.g., "support tickets", "ticketing") are missing and "Rube MCP" / "Composio" are technical jargon users would not naturally say.

2 / 3

Distinctiveness Conflict Risk

The specific Rube MCP / Composio HelpDesk toolkit binding plus "Always search tools first for current schemas" carves a clear niche unlikely to trigger for unrelated skills; not level 2 because the platform binding narrows it beyond a generic "document files" overlap.

3 / 3

Total

10

/

12

Passed

Validation

93%

Checks the skill against the spec for correct structure and formatting. All validation checks must pass before discovery and implementation can be scored.

Validation15 / 16 Passed

Validation for skill structure

CriteriaDescriptionResult

frontmatter_unknown_keys

Unknown frontmatter key(s) found; consider removing or moving to metadata

Warning

Total

15

/

16

Passed

Repository
davepoon/buildwithclaude
Reviewed

Table of Contents

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