Reduce voluntary and involuntary churn through cancel flow design, save offers, exit surveys, and dunning sequences. Use when designing or optimizing a cancel flow, building save offers, setting up dunning emails, or reducing failed-payment churn. Trigger keywords: cancel flow, churn reduction, save offers, dunning, exit survey, payment recovery, win-back, involuntary churn, failed payments, cancel page. NOT for customer health scoring or expansion revenue — use customer-success-manager for that.

Use when the user wants their Claude agent to self-improve from past usage, asks about a nightly/offline 'sleep' or 'dream' cycle, memory/skill consolidation, or says things like 'make my agent better the more I use it', 'review my past sessions', 'learn my preferences', 'consolidate what you learned', 'run the sleep cycle', or wants to schedule offline self-optimization. Drives the skillopt_sleep engine: harvest past sessions -> mine recurring tasks -> replay offline -> consolidate validated CLAUDE.md and SKILL.md behind a held-out gate.

Advanced Scrum Master skill for data-driven agile team analysis and coaching. Use when the user asks about sprint planning, velocity tracking, retrospectives, standup facilitation, backlog grooming, story points, burndown charts, blocker resolution, or agile team health. Runs Python scripts to analyse sprint JSON exports from Jira or similar tools: velocity_analyzer.py for Monte Carlo sprint forecasting, sprint_health_scorer.py for multi-dimension health scoring, and retrospective_analyzer.py for action-item and theme tracking. Produces confidence-interval forecasts, health grade reports, and improvement-velocity trends for high-performing Scrum teams.

Use when reviewing a specific inbound deal before close — when sales has asked for a discount that exceeds AE authority, when the customer has redlined the MSA, when per-deal economics (margin after discount, multi-year payment shape, indemnity exposure) need to be quantified, or when discount approval needs to be routed to a named human approver (Sales Director, VP Sales, CFO, CRO, General Counsel). Covers deal review, discount approval routing, per-deal margin scoring, deal exception handling, MSA redline triage, contract landmine detection (uncapped indemnity, MFN, perpetual license-back, missing DPA), and named-approver chain assembly. NEVER auto-approves — every output is a numeric scorecard plus a routing recommendation to a named human.

Use when planning, running, or learning from chaos engineering experiments. Triggers on "chaos experiment", "fault injection", "gameday", "resilience test", "blast radius", "steady state", "abort criteria", "Chaos Toolkit", "Chaos Mesh", "Litmus", "Gremlin", "AWS FIS", or any deliberate failure-injection question. Ships experiment designer, blast-radius calculator, and postmortem generator (all stdlib Python), 4 references on chaos principles + experiment design + attack taxonomy + tooling landscape, and a /chaos-experiment slash command. Composes with feature-flags-architect (kill switches as abort triggers) and kubernetes-operator (common chaos targets).

Design and write deterministic multi-agent workflow scripts (.js files in .claude/workflows/) for Claude Code's Workflow tool. Use when a user wants to build, create, author, scaffold, or run a custom Claude Code workflow, orchestrate sub-agents (fan-out, pipeline, loop, judge-panel), or automate a repeatable multi-step task across fresh-context agents.

Use when someone wants to plan a deep work day, time-block their calendar or task list, budget or cut shallow work, protect focus hours, track deep-work sessions and streaks, run an end-of-day shutdown ritual, or says "/deep-work" or "/time-block". Classifies tasks deep vs shallow, builds an energy-first time-blocked schedule that refuses deep demand past the 4-hour ceiling, batches shallow work into at most two windows, and logs focus sessions against a weekly target.

One-time setup skill that builds a personalized inbox triage knowledge base via interactive interview. Interviews the user about their email patterns, business context, reply style, and priorities using grill-me discipline (one question at a time, forcing format where possible, dependency-ordered, each question explains why I'm asking), then generates the knowledge base files that power the companion 'inbox-triage' skill. Run this once before using inbox-triage for the first time. Re-run when business, pricing, or priorities change significantly. Triggers: 'set up my inbox', 'configure inbox triage', 'set up my email system', 'configure email triage', 'build my email knowledge base', 'initialize email management', 'set up inbox triage', 'onboard email triage', or any variation where someone wants to get the email triage system running for the first time.

Router/index for the 2 finance skills bundled in this plugin: financial-analyst (ratio analysis, DCF valuation, budget variance, rolling forecasts) and saas-metrics-coach (ARR/MRR, churn, CAC/LTV, NRR, quick ratio). Use when a finance request doesn't obviously match one skill and you need to pick the right one (e.g., 'analyze these financials', 'how healthy are my SaaS metrics').

Use when someone needs a LinkedIn plan rather than a post — content pillars, positioning for a career change or consulting or thought leadership, a sustainable posting cadence, or a newsletter decision. Triggers on "what should I post about", "how often should I post", "LinkedIn content strategy", "should I start a LinkedIn newsletter", "grow my following", "90-day plan". Validates the positioning brief, sizes the week against real hours and refuses a plan that will not survive week five, and gates a newsletter against eligibility and a six-month cadence commitment.

Use when adding, retiring, or auditing feature flags. Triggers on "add a flag", "ship behind a flag", "rollout plan", "kill switch", "stale flags", "flag debt", "LaunchDarkly", "GrowthBook", "Statsig", "Unleash", "Flipt", or any progressive-delivery question. Ships flag debt scanner, rollout planner, and kill-switch auditor (all stdlib Python), 4 references on flag taxonomy + provider trade-offs + rollout strategies + lifecycle, plus a /flag-cleanup slash command.

World-class senior data scientist skill specialising in statistical modeling, experiment design, causal inference, and predictive analytics. Covers A/B testing (sample sizing, two-proportion z-tests, Bonferroni correction), difference-in-differences, feature engineering pipelines (Scikit-learn, XGBoost), cross-validated model evaluation (AUC-ROC, AUC-PR, SHAP), and MLflow experiment tracking — using Python (NumPy, Pandas, Scikit-learn), R, and SQL. Use when designing or analysing controlled experiments, building and evaluating classification or regression models, performing causal analysis on observational data, engineering features for structured tabular datasets, or translating statistical findings into data-driven business decisions.

Use when someone asks to roast an idea, pressure-test or stress-test an idea, validate a business idea, "convene the panel", get a brutal second opinion before building something, or says "/roast". Spins up a 5-angle panel (Critic, Champion, Analyst, Investigator, Customer) that attacks the idea from every angle, then a Judge returns one GO / RESHAPE / KILL verdict with the cheapest test to de-risk it.

The meta-framework for how a company runs — the connective tissue between all C-suite roles. Covers operating system selection (EOS, Scaling Up, OKR-native, hybrid), accountability charts, scorecards, meeting pulse, issue resolution, and 90-day rocks. Use when setting up company operations, selecting a management framework, designing meeting rhythms, building accountability systems, implementing OKRs, or when user mentions EOS, Scaling Up, operating system, L10 meetings, rocks, scorecard, accountability chart, or quarterly planning.

One-time setup skill that builds a personalized inbox triage knowledge base via interactive interview. Interviews the user about their email patterns, business context, reply style, and priorities using grill-me discipline (one question at a time, forcing format where possible, dependency-ordered, each question explains why I'm asking), then generates the knowledge base files that power the companion 'inbox-triage' skill. Run this once before using inbox-triage for the first time. Re-run when business, pricing, or priorities change significantly. Triggers: 'set up my inbox', 'configure inbox triage', 'set up my email system', 'configure email triage', 'build my email knowledge base', 'initialize email management', 'set up inbox triage', 'onboard email triage', or any variation where someone wants to get the email triage system running for the first time.

Use when working with a local HashiCorp Vault instance that backs OpenClaw secrets: storing, retrieving, deleting, checking health, unsealing, managing a local service or container, or troubleshooting OpenClaw secret access.

Use this skill when the user asks whether movies, TV shows, seasons, or episodes are available in the configured Plex library; wants to search Plex video metadata; asks about watched state, years, editions, library locations, Plex GUIDs, or local movie/TV availability. This skill uses read-only Plex HTTP API requests through bundled scripts. Do not use this skill for online reference metadata, trailers, downloads, streaming playback control, metadata edits, library refreshes, or music library questions.

Use this skill when the user asks for online movie or TV reference metadata, Wikipedia/TMDB/TVDB lookups, person movie/TV credits, release years, summaries, external IDs, source URLs, or trailers after Plex is insufficient or when the question is not about local availability. This skill uses Wikipedia always and optional configured TMDB/TVDB APIs through bundled read-only scripts. Do not use this skill to claim that a title exists in Plex, scrape IMDb, stream or download video, aggregate reviews, or edit metadata.

Triggers when the user wants to create, edit, improve, or debug an OpenLoaf custom Skill. Typical phrasings: "help me create a skill", "build a new skill", "turn what we just did into a skill", "write a skill that auto-XX", "tweak this skill", "why isn't this skill triggering", "edit my custom skill", "add a global skill", "add a skill to the current project". Any create / modify / tune request touching a `SKILL.md` under `.openloaf/skills/` should load this skill. Also applies when the user wants to understand the skill format, troubleshoot triggering issues, or solidify a conversation workflow into a reusable capability. Not for: modifying built-in skills (e.g. file-ops, email-ops) — those are read-only capabilities shipped with the platform.

Triggered when the user asks for page-level interaction with a specific webpage: login, form filling, button clicks, pagination scraping, screenshots, downloading page images, handling CAPTCHAs or anti-bot measures, accessing SPA dynamic content; also used as a fallback when WebFetch returns an empty shell or gets blocked. Typical phrasing: "log me into X then scrape Y", "take a screenshot". **Not for**: factual questions or "what is xx" (→ `WebSearch`), or simply reading static webpage text (try `WebFetch` first).