Content
93%Weight 40%Scale 1-5Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.
A tight, well-structured instruction skill: every line is concrete and actionable, with clear escalation criteria and a useful negative guardrail. The only minor gap is the absence of an explicit ordered sequence linking the escalation decision to the reply drafting.
| Dimension | Reasoning | Score |
|---|---|---|
Conciseness | The body is lean and assumes Claude's competence: no padded explanations, no concept overviews, and every line delivers a concrete rule or example. | 5 / 5 |
Actionability | Despite being instruction-only, the guidance is fully actionable: a concrete field to set (needs_human_review = true), explicit escalation categories, and copy-ready reply phrasings covering common cases. | 5 / 5 |
Workflow Clarity | The escalation decision is clearly specified via a criteria list with an explicit guardrail ('Urgency alone is not escalation'), but there is no explicit numbered sequence or validation checkpoint tying the escalate-then-draft flow together. | 4 / 5 |
Progressive Disclosure | At roughly 20 lines with no need for external references, the body is cleanly split into two well-signaled sections (escalation rules, tone rules), satisfying the simple-skill exception for progressive disclosure. | 5 / 5 |
Total | 19 / 20 Passed |