freshservice-automation

Automate Freshservice ITSM tasks via Rube MCP (Composio): create/update tickets, bulk operations, service requests, and outbound emails. Always search tools first for current schemas.

Install with Tessl CLI

npx tessl i github:Lingjie-chen/MT5 --skill freshservice-automation

What are skills?

1.43x

Quality

65%

Does it follow best practices?

Impact

92%

1.43x

Average score across 3 eval scenarios

Optimize this skill with Tessl

npx tessl skill review --optimize ./.trae/skills/freshservice-automation/SKILL.md

SKILL.md

Review

Evals

Evaluation results

100%

59%

IT Backlog Cleanup: Close Stale Pending Tickets

Bulk ticket update workflow and numeric codes

Criteria

Without context

With context

RUBE_SEARCH_TOOLS first

100%

List before bulk update

41%

100%

Correct bulk update tool

100%

updated_since parameter

100%

ISO 8601 date format

100%

Numeric closed status

100%

update_fields structure

100%

Pagination logic

60%

100%

1-indexed page parameter

100%

Rate limit handling

100%

Without context: $0.2864 · 1m 6s · 15 turns · 150 in / 3,874 out tokens

With context: $0.4722 · 1m 57s · 22 turns · 311 in / 6,060 out tokens

90%

15%

Vendor Maintenance Window Notification System

Outbound email ticket creation

Criteria

Without context

With context

Correct outbound email tool

100%

email_config_id included

100%

cc_emails as array

100%

HTML in description

100%

Numeric status code

100%

Numeric priority code

100%

Correct email parameters

100%

Sender address explanation

100%

RUBE_SEARCH_TOOLS mentioned

Without context: $0.3315 · 1m 18s · 19 turns · 58 in / 4,608 out tokens

With context: $0.3005 · 1m · 16 turns · 21 in / 3,202 out tokens

87%

New Employee Hardware Provisioning via Service Catalog

Service catalog request creation

Criteria

Without context

With context

Correct service request tool

100%

item_display_id used

25%

100%

Custom fields as object

100%

Exact custom field key names

100%

Quantity of 1

100%

Approval workflow explained

100%

Requester email included

100%

RUBE_SEARCH_TOOLS first

Three separate requests

100%

Correct item_display_id source

Without context: $0.2620 · 1m 8s · 17 turns · 23 in / 3,806 out tokens

With context: $0.3473 · 1m 7s · 19 turns · 54 in / 4,050 out tokens

Evaluated: 3 days ago
Agent: Claude Code
Model: Claude Sonnet 4.6

Table of Contents

IT Backlog Cleanup: Close Stale Pending Tickets Vendor Maintenance Window Notification System New Employee Hardware Provisioning via Service Catalog

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