helpdesk-automation

Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.

2.69x

Quality

58%

Does it follow best practices?

Impact

97%

2.69x

Average score across 3 eval scenarios

Securityby

Advisory

Suggest reviewing before use

Optimize this skill with Tessl

npx tessl skill review --optimize ./.trae/skills/helpdesk-automation/SKILL.md

Evaluation results

100%

48%

Bulk Ticket Export for SLA Audit

Cursor-based ticket pagination

Criteria

Without context

With context

RUBE_SEARCH_TOOLS first

20%

100%

Uses HELPDESK_LIST_TICKETS

100%

Correct silo

100%

sortBy parameter

100%

pageSize within bounds

100%

next.value extracted

100%

next.ID extracted

100%

Both cursor fields passed together

100%

Stops when no cursor

70%

100%

No cursor mixing documented

100%

ISO 8601 cursor awareness

100%

Defensive response parsing

60%

100%

82%

New Support Team Onboarding: HelpDesk Environment Audit

HelpDesk setup and multi-tool exploration

Criteria

Without context

With context

RUBE_SEARCH_TOOLS first

100%

RUBE_MANAGE_CONNECTIONS call

100%

Auth link handling

100%

ACTIVE status check

100%

Uses HELPDESK_LIST_VIEWS

100%

Uses HELPDESK_LIST_CANNED_RESPONSES

100%

Uses HELPDESK_LIST_CUSTOM_FIELDS

100%

Canned response variables/HTML noted

100%

Custom fields schema extension noted

100%

Views are read-only

100%

Defensive response parsing

60%

100%

No API key for Rube setup

100%

93%

54%

Spam and Archive Ticket Cleanup Report

Silo filtering and response parsing

Criteria

Without context

With context

RUBE_SEARCH_TOOLS first

silo='spam' query

100%

silo='trash' query

100%

silo='archive' query

100%

Separate queries per silo

100%

Cross-silo independence noted

100%

Rate limit backoff

100%

Ticket IDs as strings

100%

Defensive data parsing

100%

Reasonable page size

100%

Rate limit handling documented

100%

Uses HELPDESK_LIST_TICKETS

100%

Repository: Lingjie-chen/MT5
Commit: 3069d33

Evaluated: 28 days ago
Agent: Claude Code
Model: Claude Sonnet 4.6

Table of Contents

Bulk Ticket Export for SLA Audit New Support Team Onboarding: HelpDesk Environment Audit Spam and Archive Ticket Cleanup Report

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