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customer-billing-ops

Operate customer billing workflows such as subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis using connected billing tools like Stripe. Use when the user needs to help a customer, inspect subscription state, or manage revenue-impacting billing operations.

79

Quality

100%

Does it follow best practices?

Run evals on this skill

Adds up to 20 points to the overall score

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SecuritybySnyk

Medium

Suggest reviewing before use

The canonical home for this skill is tdg-personal/customer-billing-ops

SKILL.md
Quality
Evals
Security

Quality

Content

100%

Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.

The body is a well-structured, actionable operator playbook: concise, with a clear sequenced workflow, pre-action validation checkpoints for destructive billing actions, and a concrete output template. No bundle files exist, and none are needed for this scope.

DimensionReasoningScore

Conciseness

The body is lean and information-dense — lists, tables, and a template — with no padding explaining concepts Claude already knows; every section earns its place.

3 / 3

Actionability

Concrete, specific guidance throughout: a case-to-action classification table, an ordered remediation list ('refund only the affected charge or duplicate'), and a copy-paste output template. As an instruction-only skill, absence of code is not penalized since the guidance is actionable.

3 / 3

Workflow Clarity

A clear five-step sequence (identify → classify → act → check gaps → handoff) with explicit pre-action checkpoints for destructive/revenue-impacting acts: 'Put the case into one bucket before acting' and 'verify the contract shape before taking action'.

3 / 3

Progressive Disclosure

A cohesive single-file skill with no bundle directories and no dangling references; content is organized into clearly signaled sections (When to Use, Guardrails, Workflow, Output Format) appropriate to its scope.

3 / 3

Total

12

/

12

Passed

Description

100%

Based on the skill's description, can an agent find and select it at the right time? Clear, specific descriptions lead to better discovery.

The description is concise, specific, third-person, and answers both what and when with concrete actions and natural trigger terms. It is well-scoped to customer billing operations and unlikely to conflict with unrelated skills.

DimensionReasoningScore

Specificity

Lists multiple concrete actions — 'subscriptions, refunds, churn triage, billing-portal recovery, and plan analysis' — rather than vague language, matching the 3-anchor example structure.

3 / 3

Completeness

Explicitly answers both what ('Operate customer billing workflows such as...') and when ('Use when the user needs to help a customer, inspect subscription state, or manage revenue-impacting billing operations'), with a clear 'Use when' trigger clause.

3 / 3

Trigger Term Quality

Natural terms a user would say are well covered: 'refund', 'subscription', 'billing', 'customer', 'Stripe', 'help a customer', 'inspect subscription state'. Not merely technical jargon.

3 / 3

Distinctiveness Conflict Risk

A clear niche — customer billing operations via Stripe — with distinct revenue-impacting triggers unlikely to collide with other skills.

3 / 3

Total

12

/

12

Passed

Validation

93%

Checks the skill against the spec for correct structure and formatting. All validation checks must pass before discovery and implementation can be scored.

Validation15 / 16 Passed

Validation for skill structure

CriteriaDescriptionResult

metadata_version

'metadata.version' is missing

Warning

Total

15

/

16

Passed

Repository
affaan-m/ECC
Reviewed

Table of Contents

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