Content
63%Weight 40%Scale 1-5Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.
The content is well-structured and actionable with a clear question-by-question workflow, but it is token-heavy for an interactive skill and keeps material that belongs in separate reference files inlined. Adding bundle files and trimming full example outputs would meaningfully improve it.
Suggestions
Move the full example journey map, ranked opportunity list, and common pitfalls into a references/ file (e.g. examples.md) and link to it from SKILL.md to improve both conciseness and progressive disclosure.
Tighten the 'What is a Customer Journey Map' and 'Why This Works' sections, which restate concepts Claude already knows, keeping only the NNGroup five-component framing that drives the workflow.
Add an explicit validation/checkpoint step after Q4 (e.g., confirm emotions span highs and lows and every phase has at least one pain point) before generating opportunities, to strengthen workflow clarity.
| Dimension | Reasoning | Score |
|---|---|---|
Conciseness | The body is mostly efficient but noticeably long, inlining full example outputs, a five-item ranked opportunity list with evidence, and five common-pitfall entries that could be trimmed or offloaded. | 3 / 5 |
Actionability | Provides concrete agent prompts, four enumerated options per early question, and a complete output template; the later generative steps (Q3-Q5) are slightly less prescriptive, leaving minor gaps. | 4 / 5 |
Workflow Clarity | A clear Step 0 -> Q1-Q5 -> Output sequence with 'Approve or modify' checkpoints at each question, though validation is implicit rather than explicit and the protocol is delegated to an external skill. | 4 / 5 |
Progressive Disclosure | Sectioning is good and the workshop-facilitation reference is clearly signaled one level deep, but no bundle files exist and bulky examples, opportunity lists, and pitfalls are inlined monolithically rather than split into reference files. | 3 / 5 |
Total | 14 / 20 Passed |