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twilio-taskrouter-routing

Route tasks to agents using Twilio TaskRouter. Covers Workers, Task Queues, Workflows, Reservations, skills-based routing, and common gotchas (hyphen attributes, HAS operator, reservation cascade). Use this skill for any multi-agent contact center, support queue, or AI agent escalation routing.

66

Quality

83%

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SKILL.md
Quality
Evals
Security

Quality

Content

71%Weight 40%Scale 1-5

Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.

The body delivers highly actionable, executable dual-language guidance with a well-sequenced quickstart and genuinely valuable Twilio-specific gotchas. Its weaknesses are token efficiency (the Gotchas and CANNOT sections duplicate each other) and progressive disclosure (a ~400-line single file with reference-grade API limits that belong in a separate references file), plus a lack of verification checkpoints in the setup workflow.

Suggestions

Merge the duplicated material: the CANNOT section repeats Gotchas #1-#4 (hyphen attributes, HAS on non-arrays, reservation timeout cascade, activity flag immutability) almost verbatim - consolidate into one section to cut significant tokens.

Move the limits/API-behavior reference material (e.g., the 50,000-worker / 250-queue limits, pagination, and callback timing constraints) into a references/ file and keep SKILL.md as a lean overview with clearly signaled one-level-deep pointers.

Add a validation checkpoint after creating Task Queues (e.g., fetch queue statistics or list matching workers) before building the Workflow, since the skill itself warns that expression validation is syntactic-only and silently matches zero workers.

DimensionReasoningScore

Conciseness

The Quickstart and Key Patterns are lean and code-first with no over-explanation of known concepts, but the Gotchas section and the CANNOT section restate the same four items (hyphen attributes, HAS on strings, reservation timeout cascade, activity flag immutability) in near-duplicate form. Anchor 3 ("mostly efficient but includes some... could be tightened"); not 4 because the duplication is a noticeable waste of tokens, not 2 because the explanations that exist are Twilio-specific and non-obvious.

3 / 5

Actionability

Steps 1-7 give copy-paste-ready Python and Node.js against the real Twilio SDK (workspace, activities, workers, queues, workflow config, task creation, assignment callback), and the Key Patterns section adds working snippets for priority routing, escalation, and statistics. Fully executable and covers the common cases, matching the top anchor; anchor 4's "minor gaps" is too weak given both languages are provided end-to-end.

5 / 5

Workflow Clarity

The Quickstart is a clearly sequenced 7-step build from Workspace to assignment callback with correct ordering and dependencies. Not 5: no validation checkpoints (e.g., verify queues actually match workers before creating the workflow, despite the skill itself warning that expression validation is syntactic-only). Not capped at 3 since the operations are resource creation, not destructive or batch.

4 / 5

Progressive Disclosure

No bundle files exist and the body runs ~400 lines entirely inline; the Gotchas and CANNOT sections (~120 lines of reference-style API limits and failure modes) are material that belongs in a references/ file. Sections and headers are well organized, so this is anchor 3 ("some structure but could be better organized; content that should be separate is inline"), not 2 since navigation within the file is clear, not 4 because no offloading of detail has been done.

3 / 5

Total

15

/

20

Passed

Description

87%Weight 40%Scale 1-5

Based on the skill's description, can an agent find and select it at the right time? Clear, specific descriptions lead to better discovery.

A strong description: it states concrete capabilities with named Twilio domain objects, includes specific gotcha keywords that aid matching, and provides an explicit, natural 'Use this skill for...' trigger clause covering the main use cases. Only minor synonym coverage (e.g., call/agent routing) is missing.

DimensionReasoningScore

Specificity

"Route tasks to agents using Twilio TaskRouter. Covers Workers, Task Queues, Workflows, Reservations, skills-based routing, and common gotchas (hyphen attributes, HAS operator, reservation cascade)" names the domain plus several concrete capabilities and even specific failure modes. Not 5: fewer concrete action verbs than the top anchor (e.g., no create/manage/assign verbs), leaving minor coverage gaps.

4 / 5

Completeness

Explicitly answers what ("Route tasks to agents using Twilio TaskRouter. Covers Workers, Task Queues, Workflows, Reservations...") and when ("Use this skill for any multi-agent contact center, support queue, or AI agent escalation routing"). Both are concrete and explicit, matching the top anchor; anchor 4 requires a weaker or less specific 'when', which does not apply.

5 / 5

Trigger Term Quality

"multi-agent contact center, support queue, or AI agent escalation routing" plus "skills-based routing" are phrases users would naturally say. Not 5: misses common synonyms such as "call routing", "agent routing", or "queueing".

4 / 5

Distinctiveness Conflict Risk

"Twilio TaskRouter" pins a clear niche with distinct, unambiguous triggers (contact center, support queue, escalation routing); minimal overlap risk with other skills. Clearly matches the anchor 5 example's structure of niche-plus-explicit-triggers.

5 / 5

Total

18

/

20

Passed

Validation

100%

Checks the skill against the spec for correct structure and formatting. All validation checks must pass before discovery and implementation can be scored.

Validation — 16 / 16 Passed

Validation for skill structure

No warnings or errors.

Repository

openai/plugins

Path

plugins/twilio-developer-kit/skills/twilio-taskrouter-routing/SKILL.md

Reviewed

Table of Contents

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