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incident-response

Manage active production incidents through detection, triage, mitigation, communication, and resolution with structured roles and decision-making. Use this skill whenever the user has an active incident, a production issue, a service outage, a security incident, or needs to plan incident response procedures. Triggers on incident response, production incident, outage, service down, site down, P0, P1, severity, downtime, on-call, incident commander, status page, postmortem prep. Also triggers when something is actively broken in production and the user is figuring out what to do.

Quality

96%

Does it follow best practices?

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SecuritybySnyk

Passed

No findings from the security scan

SKILL.md
Quality
Evals
Security

Quality

Content

96%Weight 40%Scale 1-5

Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.

A well-structured, highly actionable incident framework with a clear sequenced workflow, embedded verification checkpoints, and a properly signaled one-level-deep reference bundle. The two weaknesses are mild: internal recap/duplication between the phases, workflow, and failure-patterns sections, and overlap between the inline tables/templates and the reference playbook.

Suggestions

Remove the duplication between 'Non-decisions to avoid' and 'Failure patterns' (e.g., keep premature-resolution warning in one place) and trim the 10-step Workflow so it sequences rather than re-describes the 5 phases.

Slim the inline severity table, roles table, and status page templates to one-line summaries and point to references/incident-playbook.md for the full versions, so the body and reference stop carrying the same content at different detail levels.

Clarify the boundary with sibling skills in the reference pointer (e.g., note that postmortem content lives in after-action-report) so the playbook's after-incident section doesn't re-cover it.

DimensionReasoningScore

Conciseness

The body is efficient: terse tables, one-line mitigation patterns, and no explanation of concepts Claude already knows. However, the 10-step "Workflow" section recaps the 5 phases in detail, and "Premature 'all clear.'" in Failure patterns duplicates "Premature resolution announcements before verification" in Non-decisions to avoid — minor trimmable redundancy that keeps it below the 5 anchor's "every token earns its place".

4 / 5

Actionability

Highly concrete for an instruction-only skill: a per-severity response table, explicit cadences ("every 15 minutes minimum"), quoted copy-paste status page messages ("We are investigating reports of [issue]. Updates to follow."), a full output-format markdown template, and specific investigate targets ("The four most common causes: a recent deploy, a configuration change, a third-party dependency change, a load spike"). Matches the 5 anchor's copy-paste-ready coverage of common cases.

5 / 5

Workflow Clarity

The 10-step workflow ("1. Acknowledge ... 10. Schedule AAR") is explicitly sequenced with validation checkpoints ("7. Verify mitigation. Don't trust dashboards alone; test the user flow"), a resolution-criteria checklist, and feedback loops ("Severity can change. Re-evaluate as more info emerges"). Matches the 5 anchor; this is not a destructive/batch skill so the validation cap does not apply.

5 / 5

Progressive Disclosure

The single reference (references/incident-playbook.md) is real, one level deep, and clearly signaled in a dedicated "Reference files" section with a content description. However, the body inlines a severity table, roles table, and status page message templates that the reference file reproduces in expanded form, so the split duplicates content — fits the 4 anchor (good structure, minor organization gaps) better than 5's "content appropriately split".

4 / 5

Total

18

/

20

Passed

Description

96%Weight 40%Scale 1-5

Based on the skill's description, can an agent find and select it at the right time? Clear, specific descriptions lead to better discovery.

A strong description that explicitly and concretely answers both what the skill does and when to use it, with a comprehensive set of natural trigger terms. The only weakness is the "postmortem prep" trigger, which slightly overlaps the sibling after-action-report skill.

DimensionReasoningScore

Specificity

"Manage active production incidents through detection, triage, mitigation, communication, and resolution with structured roles and decision-making" lists the complete incident lifecycle as concrete actions. Matches the 5 anchor (multiple specific concrete actions, comprehensive coverage); not 4, since no significant lifecycle phase is missing.

5 / 5

Completeness

The what is explicit and concrete ("Manage active production incidents through detection, triage, mitigation, communication, and resolution") and the when is explicit with concrete trigger phrases ("Use this skill whenever the user has an active incident, a production issue, a service outage..."). Clearly matches the 5 anchor.

5 / 5

Trigger Term Quality

"incident response, production incident, outage, service down, site down, P0, P1, severity, downtime, on-call, incident commander, status page" covers natural synonyms (outage / service down / site down) and shorthand users actually say (P0, P1, on-call). Comprehensive for this domain; no common variation is missing.

5 / 5

Distinctiveness Conflict Risk

Clear niche (active production incidents) with distinct triggers like "incident commander", "status page", and "site down", but the "postmortem prep" trigger overlaps the after-action-report skill that this skill's own body routes to for post-incident analysis. Fits the 4 anchor (mostly distinct, minor overlap risk with closely related skills) better than 5.

4 / 5

Total

19

/

20

Passed

Validation

93%

Checks the skill against the spec for correct structure and formatting. All validation checks must pass before discovery and implementation can be scored.

Validation — 15 / 16 Passed

Validation for skill structure

CriteriaDescriptionResult

frontmatter_unknown_keys

Unknown frontmatter key(s) found; consider removing or moving to metadata

Warning

Total

15

/

16

Passed

Repository

rampstackco/claude-skills

Path

skills/incident-response/SKILL.md

Reviewed

Table of Contents

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