Workfront Planning notifications

Sources:

• https://experienceleague.adobe.com/en/docs/workfront/using/adobe-workfront-planning/adobe-workfront-planning-notifications/manage-notification-preferences (April 1 2026)
• https://experienceleague.adobe.com/en/docs/workfront/using/adobe-workfront-planning/adobe-workfront-planning-notifications/manage-planning-email-notifications (April 1 2026)
• https://experienceleague.adobe.com/en/docs/workfront/using/adobe-workfront-planning/adobe-workfront-planning-notifications/manage-planning-in-app-notifications (March 15 2026)

Critical distinction

• Workfront Planning notifications are managed in the ADOBE PREFERENCES area, NOT the Workfront Notifications area on your user profile.
• Requires Adobe Experience Cloud login + Unified Experience onboarding for the org.

Events that trigger WFP notifications

Always trigger (when settings enabled)

1. Someone tags you (or your team) in a comment on a record
2. Someone requests permission to access a view, workspace, or record type
3. Someone grants you permission to a view, workspace, or record type
4. You submit a WFP request (confirmation)
5. Someone approves/rejects a WFP request you submitted
6. Status changes on a WFP request you submitted

Where to manage WFP notifications

Path

• Adobe Experience Cloud → Preferences area → Notifications section → click Workfront
• Toggle on/off:
  • Approvals — submitted Planning requests for approval; access requests
  • Mentions — tags in WFP comments
  • Requests — permission grants and request notifications

Email notifications

Sender

• "Adobe Workfront" (from Adobe Experience Cloud — note: emails for permission requests come from Adobe Experience Cloud, not Workfront)

Triggers

• Tagged in a record comment
• Permission request for view/workspace/record type
• Permission grant confirmation
• Request submitted (confirmation)
• Request approved/rejected
• Status change on a submitted request

Approval action from email

• Click "Open request" → opens request in WFP
• "Review and approve" button → Approve (creates record) or Reject (no record; request status = Rejected, kept in Requests area)

"View all notifications" link

• Opens unified Notifications page in Adobe Experience Cloud
• Shows notifications from all Adobe Experience Cloud applications

In-app notifications

Triggers (subset of email)

• Tagged in a record comment
• Permission request for view/workspace
• Permission grant for view/workspace

Access

• Click in-app Notifications icon (bell)
• Click a notification → opens the record details page or relevant object

SA notes

• The split-system pattern (Adobe Preferences for WFP, Workfront Notifications for Workfront) is a common confusion point. New users repeatedly look in the wrong place.
• Email senders differ: Workfront app emails come from Adobe Workfront, permission emails from Adobe Experience Cloud. Either can land in spam filters depending on org config.
• "Unified Experience" onboarding gates notification visibility — for orgs not yet onboarded, comment tags and approval flows may notify users in-app only without emails.
• Approval-from-email flow is a power feature: approvers can decide without entering WFP. Useful for senior approvers who don't actively use Planning.
• Comments tagged to TEAMS notify all team members individually — could create notification volume if teams are large. Educate users on tag scope.
• No native digest mode for WFP notifications (unlike Workfront's daily digest). Each notification is real-time.