Airline Complaint Intake and Case Strategy

Problem/Feature Description

A new client has reached out with the following brief message:

"Hi, I was on an American Airlines flight recently that had a really long delay and I ended up missing something important because of it. I'm an AAdvantage member and I'm upset. Can you help me get compensation?"

That's all the information provided so far. As an airline complaint advocate, you need to assess what you know, identify what additional information is critical to build a strong case, and develop a preliminary strategy.

Output Specification

Produce a file named intake-assessment.md that contains:

1. Priority questions — the most important things you need to know to proceed, organized by category (e.g., flight details, impact, loyalty status, documentation). Explain briefly why each category matters.

2. Initial situation overview — based only on what is known so far, describe what kind of situation this appears to be and how the missing information could change the picture.

3. Initial strategy outline — a brief roadmap of the steps you would take once the missing information is provided.