Write professional, persuasive complaint letters to US airlines emphasizing loyalty status, DOT regulations, and airline commitments.
93
94%
Does it follow best practices?
Impact
93%
1.38xAverage score across 10 eval scenarios
Advisory
Suggest reviewing before use
Letter structure & policy quotes
Subject line: flight details
100%
100%
Subject line: loyalty tier
0%
100%
Opening leads with loyalty
0%
100%
Incident narrative specificity
100%
100%
Airline quote present
100%
100%
Quote vs. reality contrast
100%
100%
Specific regulatory citation
0%
100%
Response deadline specified
0%
100%
Compensation matches major disruption
100%
100%
Closing: DOT mention without threat
0%
100%
FlightAware lookup attempted
100%
100%
Flight number ambiguity noted
100%
100%
Route verification attempted
100%
100%
Delay duration cross-checked
70%
100%
Weather claim verification
40%
70%
Discrepancies flagged to user
100%
100%
Verified timestamps in letter
13%
60%
Independent verification attribution
20%
100%
No fabricated flight data
80%
100%
Flight details requested
100%
100%
Delay specifics requested
100%
100%
Consequential damages asked
100%
100%
Loyalty tier asked
100%
100%
Documentation asked
100%
100%
Severity amplifiers identified
100%
33%
Desired outcome asked
0%
100%
Prior contact asked
100%
100%
Questions organized in categories
100%
100%
Essential questions first
60%
60%
Case strength factors named
100%
100%
Air Canada jurisdiction
0%
100%
No DOT complaint for Air Canada
0%
100%
Alternative guidance for Air Canada
100%
100%
Spirit weak case honesty
50%
100%
Spirit reasoning specific
100%
100%
SSN not included
100%
100%
Privacy guidance given
100%
100%
Appropriate identifiers named
100%
100%
Weak case honesty
100%
100%
Statutory denied boarding compensation
50%
100%
Status-scaled compensation
55%
100%
Out-of-pocket expense reimbursement
100%
100%
DOT complaint: immediate filing
0%
100%
Executive contact as primary
22%
100%
DOT complaint channel cited
100%
100%
Compensation logging guidance
0%
100%
Timeline expectations provided
60%
100%
No outcome promises
100%
100%
No lawsuit threats
100%
100%
DOT complaint recommended
100%
100%
DOT filing channel specified
85%
100%
Executive contacts as primary
80%
100%
Resend letter to executive relations
75%
100%
Social media tactics included
100%
100%
Social media channels named
100%
100%
No lawsuit threat advised
0%
100%
No outcome promised
90%
100%
Cancellation short-notice DOT basis
100%
100%
Compensation logging guidance
0%
100%
Timeline expectations set
87%
100%
Complaint filed to bank
80%
100%
Correct airline and flight
50%
100%
Correct category
50%
100%
Correct severity
0%
100%
Route and date present
71%
100%
Summary is concise
0%
100%
Outcome recorded
100%
100%
DOT immediate filing recommended
25%
100%
Follow-up prompt included
90%
100%
Credits logging mentioned for future
25%
100%
Resolve command shown for future
0%
42%
Prior DFW-MIA cancellation referenced
100%
100%
Prior DENIED resolution cited
100%
100%
DFW-ORD delay NOT forced into narrative
26%
100%
Pattern stated matter-of-fact
75%
100%
Pattern in opening or airline-vs-reality section
50%
60%
Loyalty opening present
100%
100%
Compensation calibrated to pattern
80%
100%
Complaint bank consulted
30%
40%
Pending complaints checked first
100%
100%
DL891 resolved as PARTIAL
100%
100%
DL891 credits logged
100%
53%
DL2044 resolved as CLOSED
100%
100%
DL2044 no credits logged
100%
100%
DOT escalation suggested for DL2044
100%
20%
New complaint intake proceeds
100%
100%
Voucher expiry captured
100%
100%
Resolve commands shown
90%
100%
Playwright availability assessed and acted on
0%
38%
Credits inventory consulted
0%
100%
Customer Service Plan researched
60%
80%
Contract of Carriage researched
100%
90%
Mission/vision/CEO statements researched
0%
100%
DOT passenger rights researched
100%
90%
FAA Reauthorization Act researched
0%
100%
Executive contacts researched
0%
100%
DOT enforcement actions researched
0%
100%
Letter quotes a named source
100%
100%
Table of Contents