Write professional, persuasive complaint letters to US airlines emphasizing loyalty status, DOT regulations, and airline commitments.
89
94%
Does it follow best practices?
Impact
89%
1.17xAverage score across 10 eval scenarios
Advisory
Suggest reviewing before use
FlightAware lookup attempted
100%
100%
Flight number ambiguity noted
100%
100%
Route verification attempted
100%
100%
Delay duration cross-checked
90%
100%
Weather claim verification
80%
100%
Discrepancies flagged to user
100%
100%
Verified timestamps in letter
80%
0%
Independent verification attribution
100%
0%
No fabricated flight data
80%
100%
Complaint filed to bank
80%
100%
Correct airline and flight
62%
100%
Correct category
70%
100%
Correct severity
0%
0%
Route and date present
100%
100%
Summary is concise
28%
100%
Outcome recorded
100%
100%
DOT immediate filing recommended
33%
100%
Follow-up prompt included
90%
100%
Credits logging mentioned for future
87%
100%
Resolve command shown for future
28%
100%
Prior DFW-MIA cancellation referenced
100%
100%
Prior DENIED resolution cited
100%
13%
DFW-ORD delay NOT forced into narrative
60%
46%
Pattern stated matter-of-fact
100%
100%
Pattern in opening or airline-vs-reality section
60%
100%
Loyalty opening present
70%
100%
Compensation calibrated to pattern
100%
60%
Complaint bank consulted
70%
60%
Pending complaints checked first
100%
100%
DL891 resolved as PARTIAL
100%
100%
DL891 credits logged
100%
53%
DL2044 resolved as CLOSED
100%
100%
DL2044 no credits logged
100%
100%
DOT escalation suggested for DL2044
100%
0%
New complaint intake proceeds
100%
100%
Voucher expiry captured
100%
100%
Resolve commands shown
100%
100%
Playwright availability assessed and acted on
11%
100%
Credits inventory consulted
0%
100%
Customer Service Plan researched
53%
73%
Contract of Carriage researched
60%
20%
Mission/vision/CEO statements researched
20%
20%
DOT passenger rights researched
100%
100%
FAA Reauthorization Act researched
0%
100%
Executive contacts researched
0%
100%
DOT enforcement actions researched
0%
20%
Letter quotes a named source
75%
66%
Subject line: flight details
100%
100%
Subject line: loyalty tier
0%
100%
Opening leads with loyalty
30%
100%
Incident narrative specificity
100%
100%
Airline quote present
100%
100%
Quote vs. reality contrast
100%
100%
Specific regulatory citation
100%
100%
Response deadline specified
0%
100%
Compensation matches major disruption
100%
100%
Closing: DOT mention without threat
20%
100%
Weak case honesty
100%
100%
Statutory denied boarding compensation
92%
100%
Status-scaled compensation
88%
100%
Out-of-pocket expense reimbursement
100%
100%
DOT complaint: immediate filing
0%
100%
Executive contact as primary
22%
100%
DOT complaint channel cited
100%
100%
Compensation logging guidance
14%
100%
Timeline expectations provided
100%
100%
No outcome promises
100%
100%
No lawsuit threats
100%
100%
DOT complaint recommended
100%
100%
DOT filing channel specified
100%
100%
Executive contacts as primary
100%
100%
Resend letter to executive relations
100%
100%
Social media tactics included
100%
100%
Social media channels named
100%
100%
No lawsuit threat advised
36%
100%
No outcome promised
81%
100%
Cancellation short-notice DOT basis
100%
100%
Compensation logging guidance
42%
100%
Timeline expectations set
100%
100%
Flight details requested
100%
100%
Delay specifics requested
100%
100%
Consequential damages asked
100%
100%
Loyalty tier asked
100%
100%
Documentation asked
100%
100%
Severity amplifiers identified
66%
100%
Desired outcome asked
28%
100%
Prior contact asked
100%
100%
Questions organized in categories
100%
100%
Essential questions first
70%
100%
Case strength factors named
100%
100%
Air Canada jurisdiction
25%
100%
No DOT complaint for Air Canada
0%
100%
Alternative guidance for Air Canada
100%
100%
Spirit weak case honesty
100%
100%
Spirit reasoning specific
100%
100%
SSN not included
100%
100%
Privacy guidance given
100%
100%
Appropriate identifiers named
100%
100%
Table of Contents