Sinch Imported Numbers & Hosting Orders

Overview

The Imported Numbers and Hosting Orders API imports non-Sinch phone numbers for use with Sinch SMS without porting. It manages the lifecycle from qualification through text-enablement, including LOA generation and carrier OSR updates.

Agent Instructions

Before generating code, ask the user these clarifying questions:

1. Goal — What do you need?
   • Import a number (single or bulk)?
   • Qualify numbers for text-enablement?
   • Text-enable qualified numbers?
   • Check status of an existing order?
2. LOA type (if text-enabling) — Are you a direct Sinch customer, a reseller, or do you have a blanket LOA?
3. Number type (if text-enabling) — Standard or Toll-Free?
4. Language — curl, Node.js SDK, Python, Java?

Wait for answers, then follow the matching workflow below.

Decision Tree

User wants to work with imported numbers →
├─ Import numbers
│  ├─ Single number    → Workflow A (Import Number)
│  └─ Bulk (≤5)        → Workflow B (Bulk Import via Hosting Order)
├─ Qualify numbers     → Workflow C (Qualify → email invoices)
├─ Text-enable numbers
│  ├─ Standard numbers → Workflow D (Text-Enable)
│  └─ Toll-Free        → Workflow D variant (TF endpoint)
├─ Check order status  → Workflow E (Hosting Order Status)
└─ Manage numbers      → Workflow F (CRUD operations)

Critical Rules

1. E.164 format required. All phone numbers must include leading + (e.g., +12025550134).
2. Qualification requires manual review. After addNumbers, the user must email invoices to orders@sinch.com. Takes 1–3 business days.
3. Unlink before relinking. To change service plan or campaign, first set both to empty string "", then set new values in a separate request.
4. Hosting orders are async. Poll order status or set callbackUrl per-request.
5. List hosting orders requires all four params: states, type, servicePlanId, campaignId are all required.
6. migrateToSinchTmo is read-only on responses. Exception: writable in hostingOrders:importNumbers requests.

Getting Started

Agent Credentials handling

Store credentials in environment variables — never hardcode tokens or keys in commands or source code:

export SINCH_PROJECT_ID="your-project-id"
export SINCH_KEY_ID="your-key-id"
export SINCH_KEY_SECRET="your-key-secret"
export SINCH_ACCESS_TOKEN="your-oauth-token"
export SERVICE_PLAN_ID="your-service-plan-id"
export CAMPAIGN_ID="your-10dlc-campaign-id"

Authentication

Ensure that authentication headers are properly set when making API calls. The Imported Numbers / Hosting Orders API uses Bearer token authentication:

-H "Authorization: Bearer $SINCH_ACCESS_TOKEN"

See sinch-authentication for full auth setup. This API uses OAuth2 client credentials (production) or Basic Auth (testing only, rate-limited). For OAuth2, see how to obtain {SINCH_ACCESS_TOKEN} in the auth skill (do not mint your own JWT).

Base URL: https://imported.numbers.api.sinch.com

Region: US and CA only. Single global endpoint (not regionalized).

First API Call — Import a Number

curl -X POST \
  "https://imported.numbers.api.sinch.com/v1/projects/$SINCH_PROJECT_ID/importedNumbers" \
  -H "Authorization: Bearer $SINCH_ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "phoneNumber": "+11234567890",
    "regionCode": "US",
    "displayName": "My Number",
    "smsConfiguration": {
      "servicePlanId": "$SERVICE_PLAN_ID",
      "campaignId": "$CAMPAIGN_ID"
    },
    "callbackUrl": "https://example.com/callback"
  }'

Key Concepts

• Imported Number — Non-Sinch number enabled for SMS via Sinch as DCA. Linked to a service plan and optionally a 10DLC campaign.
• Qualified Number — Number that passed eligibility review. States: ELIGIBLE_CHECK_PENDING → ELIGIBLE / NOT_ELIGIBLE → VERIFICATION_PENDING → VERIFIED / VERIFICATION_FAILED / VERIFICATION_BLOCKED → HOSTING_IN_PROGRESS → HOSTING_DONE / HOSTING_FAILED.
• Hosting Order — Async provisioning tracker. States: DRAFT → SUBMITTED → WAITING_FOR_LOA_SIGNATURE → IN_PROGRESS → COMPLETED / REJECTED. Type: IMPORT or TYPE_TEXT_ENABLE.
• LOA — Letter of Authorization for text-enablement. Three types: directLoaInfo, resellerLoaInfo, blanketLoaInfo (empty {}).
• Service Plan ID — Links number to SMS service. Campaign ID — Links to 10DLC campaign (US A2P).
• OSR Update — Carrier-level record update. Schedulable via scheduledOsrUpdateTime.

Workflows

Workflow A: Import Single Number

Ask for: phoneNumber, regionCode, servicePlanId. Optional: campaignId, displayName, callbackUrl.

• 1. Import number via POST /importedNumbers
• 2. Verify: GET /importedNumbers/{phoneNumber}

Numbers with their own NNID must complete NNID provisioning first.

API docs: Import number → Get imported number

Workflow B: Bulk Import via Hosting Order

Ask for: numbers (list, max 5), regionCode, servicePlanId. Optional: campaignId, callbackUrl, migrateToSinchTmo.

• 1. Create hosting order via POST /hostingOrders:importNumbers
• 2. Track: GET /hostingOrders/{orderId} — wait for COMPLETED
• 3. Verify: GET /hostingOrders/{orderId}/numbers — check per-number status

Limit: 5 numbers per request by default. Contact account manager to increase.

API docs: Import numbers → Get order → List order numbers

Workflow C: Qualify Numbers

Ask for: list of phoneNumbers (E.164).

• 1. Submit batch via POST /qualifiedNumbers:addNumbers (body: {"phoneNumbers": [...]})
• 2. Remind user: "Email invoices for these numbers to orders@sinch.com — qualification won't proceed without them."
• 3. Track: GET /qualifiedNumbers/{phoneNumber} — wait for ELIGIBLE state
• 4. If ownership verification required: run voice challenge (see Workflow F)

API docs: Create batch → Get qualified number

Workflow D: Text-Enable Numbers

Ask for: numbers (list, max 500), regionCode, servicePlanId, and LOA info. Optional: campaignId, nnid, scheduledOsrUpdateTime, callbackUrl.

Determine LOA type:

• Direct customer → directLoaInfo (authorized person, address, voice carrier)

• Reseller → resellerLoaInfo (business name + authorized person, address, voice carrier)

• Blanket LOA → blanketLoaInfo: {} (pre-approved with account manager)

• 1. Text-enable via POST /qualifiedNumbers:textEnableNumbers (or POST /hostingOrders:textEnableNumbers for full order response)

• 2. LOA sent to authorized person's email for e-signature — confirm email is correct before submitting

• 3. Track hosting order: GET /hostingOrders/{orderId}

For Toll-Free, use POST /qualifiedNumbers:textEnableTollFreeNumbers or POST /hostingOrders:textEnableTollFreeNumbers instead.

API docs: Text-enable (qualified) · Text-enable (hosting order) · TF (qualified) · TF (hosting order)

Workflow E: Check Hosting Order Status

• 1. List orders: GET /hostingOrders?states=...&type=...&servicePlanId=...&campaignId=... (all four required)
• 2. Get specific: GET /hostingOrders/{orderId}
• 3. Get report: GET /hostingOrders/{orderId}/report (shows totals for OSR, SMS provisioned, campaign linked)
• 4. Drill into numbers: GET /hostingOrders/{orderId}/numbers

API docs: List orders · Get order · Get report · List order numbers

Workflow F: Manage Numbers & Verification

Imported numbers: list, get, update, delete via /importedNumbers and /importedNumbers/{phoneNumber}.

Qualified numbers: list (requires states param), get, delete via /qualifiedNumbers.

Voice challenge (ownership verification):

• 1. POST /qualifiedNumbers/{phone}:sendVoiceChallenge — triggers voice call with code
• 2. POST /qualifiedNumbers/{phone}:verifyVoiceChallenge — body: {"code": "1234"}

API docs: List imported · Update imported · Delete imported · List qualified · Send challenge · Verify challenge

Callbacks

Callback URLs are set per-request via callbackUrl on import and text-enable operations (not project-level). Configure HMAC signing via PATCH /callbackConfiguration with {"hmacSecret": "..."} — verifies payloads via X-Sinch-Signature header.

See references/callbacks.md for full payload schema, event types, and failure codes.

Allowlist these IPs: 54.76.19.159, 54.78.194.39, 54.155.83.128

Gotchas and Best Practices

• Bulk import limit: hostingOrders:importNumbers allows 5 numbers by default. Use POST /importedNumbers for single numbers.
• Text-enable limit: Up to 500 numbers per request.
• 409 Conflict means the number is already imported. Check with GET /importedNumbers/{phoneNumber} first.
• Hosting order states: SUBMITTED → WAITING_FOR_LOA_SIGNATURE → IN_PROGRESS → COMPLETED / REJECTED.

Links

• API Reference
• OpenAPI Spec (YAML)
• NNID Provisioning
• LLMs.txt (full docs index)