Sinch Voice API

Overview

The Sinch Voice API lets you make, receive, and control voice calls programmatically via REST. It uses SVAML (Sinch Voice Application Markup Language) to define call flows through callback events.

Agent Instructions

Before generating code, you MUST ask the user:

1. Approach — SDK or direct API calls (curl/fetch/requests)?
   • Node.js SDK Reference
   • Python SDK Reference
   • Java SDK Reference
   • .NET SDK Reference
2. Language — Node.js, Python, Java, .NET, curl?

When generating SDK code, fetch the corresponding SDK reference page for accurate method signatures, or use the bundled examples:

• Node.js examples | Python examples | Java examples | .NET examples

When generating direct API calls, use the Voice API Reference (Markdown) for request/response schemas.

Getting Started

Agent Credentials handling

Store credentials in environment variables — never hardcode application keys or secrets in commands or source code:

export SINCH_APPLICATION_KEY="your-application-key"
export SINCH_APPLICATION_SECRET="your-application-secret"

Authentication

Ensure that authentication headers are properly set when making API calls. The Voice API uses Application Key + Application Secret (not project-level OAuth2):

-u "$SINCH_APPLICATION_KEY:$SINCH_APPLICATION_SECRET"

See the sinch-authentication skill for full setup.

• Basic Auth: Authorization: Basic base64(APPLICATION_KEY:APPLICATION_SECRET)
• Signed Requests (production): HMAC-SHA256 signing. See Authentication Guide.

Base URLs

Configuration endpoints (numbers, callbacks) use: https://callingapi.sinch.com

SDK Installation

See sinch-sdks for installation and client initialization across all languages.

First API Call: TTS Callout

curl -X POST \
  "https://calling.api.sinch.com/calling/v1/callouts" \
  -u "$SINCH_APPLICATION_KEY:$SINCH_APPLICATION_SECRET" \
  -H "Content-Type: application/json" \
  -d '{
    "method": "ttsCallout",
    "ttsCallout": {
      "destination": { "type": "number", "endpoint": "+14045005000" },
      "cli": "+14045001000",
      "locale": "en-US",
      "text": "Hello! This is a test call from Sinch."
    }
  }'

Node.js SDK:

import { SinchClient } from "@sinch/sdk-core";

const sinch = new SinchClient({
  applicationKey: "{APPLICATION_KEY}",
  applicationSecret: "{APPLICATION_SECRET}",
});

const response = await sinch.voice.callouts.tts({
  ttsCalloutRequestBody: {
    destination: { type: "number", endpoint: "+14045005000" },
    cli: "+14045001000",
    locale: "en-US",
    text: "Hello! This is a test call from Sinch.",
  },
});
console.log("Call ID:", response.callId);

For more examples, see Callouts Reference or bundled examples.

Key Concepts

SVAML (Sinch Voice Application Markup Language)

SVAML controls call flow. Every SVAML response has:

• instructions (array): Multiple tasks — play audio, record, set cookies
• action (object): Exactly ONE routing/control action

Full reference: SVAML Actions | SVAML Instructions | Bundled SVAML Reference

Actions (one per response)

Instructions (multiple per response)

Callback Events

See Callbacks Reference for event schemas, or bundled callbacks reference for full field tables and JSON examples.

Callout Types

Callout flags: enableAce (default false), enableDice (default false), enablePie (default false) control which callbacks fire.

REST Endpoints

Paths starting with /calling/v1/ use the regional base URL from the table above. Paths starting with /v1/configuration/ use https://callingapi.sinch.com.

Common Patterns

IVR Menu (SVAML)

{
  "instructions": [
    { "name": "setCookie", "key": "step", "value": "ivr" }
  ],
  "action": {
    "name": "runMenu",
    "mainMenu": "main",
    "menus": [{
      "id": "main",
      "mainPrompt": "#tts[Press 1 for sales or 2 for support.]",
      "options": [
        { "dtmf": 1, "action": "return(sales)" },
        { "dtmf": 2, "action": "return(support)" }
      ]
    }]
  }
}

Conference with Recording

{
  "instructions": [
    { "name": "startRecording", "options": { "notificationEvents": true } }
  ],
  "action": {
    "name": "connectConf",
    "conferenceId": "myRoom",
    "moh": "ring"
  }
}

PSTN Forward with AMD

{
  "action": {
    "name": "connectPstn",
    "number": "+14045009000",
    "cli": "+14045001000",
    "maxDuration": 3600,
    "amd": { "enabled": true }
  }
}

Executable Scripts

Bundled Node.js scripts (no external dependencies, uses Basic Auth):

export SINCH_APPLICATION_KEY="{APPLICATION_KEY}"
export SINCH_APPLICATION_SECRET="{APPLICATION_SECRET}"
export SINCH_VOICE_REGION="global"  # optional

Gotchas and Best Practices

1. Callback URL must be publicly accessible. Use ngrok for local dev. Configure in Dashboard under Voice app settings.
2. ONE action per SVAML response. Multiple instructions are fine. Chain callbacks for sequential actions (ICE → ACE → PIE).
3. ACE not sent for in-app destinations. ACE is not issued when destination type is username, only for PSTN/SIP. Setting enableAce: true has no effect for in-app destinations.
4. DiCE is fire-and-forget. Informational only. No SVAML response expected. Use for logging/cleanup.
5. Regional endpoints matter. Wrong region increases latency. Conference rooms have regional scope — force all participants to the same region for cross-region conferences.
6. Instruction ordering matters. Array order = execution order. Place answer before playFiles; place startRecording before the connecting action.
7. Max call duration: 14400 seconds (4 hours). Set maxDuration on connectPstn/connectSip for shorter limits.
8. Validate callback signatures in production. HMAC-SHA256 signature in Authorization header. See Callback Signing.
9. setCookie for state. Carries key-value pairs across ICE, ACE, PIE, DiCE within a call session.
10. connectMxp does not support recording. startRecording/stopRecording instructions are ignored with connectMxp.
11. runMenu defaults. barge: true (input accepted during prompt). timeoutMills: 5000 ms.
12. AMD on connectPstn. amd: { enabled: true, async: true/false } for answering machine detection.
13. startRecording transcription. transcriptionOptions: { enabled: true, locale: "en-US" } for auto-transcription.
14. Conference DTMF options. conferenceDtmfOptions on conferenceCallout/connectConf with modes: ignore (default), forward, detect (sends PIE).
15. cli is required for TTS callouts to connect. The API accepts a TTS callout without a cli parameter and returns a call ID, but the call will never reach the destination. The cli is the number displayed as the incoming caller — use your verified number or your Dashboard-assigned number, in E.164 format (e.g., "+14151112223333"). To test, register on the Sinch Dashboard and use the free number assigned to your app. See Assign your number.

Links

• Voice API Reference (Markdown)
• Voice API OpenAPI Spec (YAML)
• SVAML Actions | SVAML Instructions
• Callbacks | Callouts
• Authentication | Callback Signing
• Node.js SDK Reference
• Python SDK Reference
• Java SDK Reference
• .NET SDK Reference
• Voice Tutorials
• LLMs.txt (full docs index)