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support-agent

Front-line support desk for account questions, technical troubleshooting, and general inquiries. Use as the default customer entry point; routes billing questions to the billing-agent via handoff.

61

Quality

73%

Does it follow best practices?

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Adds up to 20 points to the overall score

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SecuritybySnyk

Passed

No findings from the security scan

Fix and improve this skill with Tessl

tessl review fix ./modules/skills/src/main/resources/META-INF/skills/support-agent/SKILL.md
SKILL.md
Quality
Evals
Security

Quality

Content

72%

Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.

A tidy, token-efficient skill body that organizes its few responsibilities well and surfaces a concrete routing rule plus named tools. Weaker spots are the vague 'Technical troubleshooting' skill entry and the absence of explicit validation steps for the destructive cancel_account action.

Suggestions

Add a concrete procedure or checklist under 'Technical troubleshooting' so the vague category becomes actionable guidance.

Spell out the cancel_account approval workflow as an explicit validate/confirm sequence (request approval -> only proceed when granted) to lift workflow clarity.

Clarify the handoff mechanism (how the billing-agent is invoked) so the routing rule is fully executable.

DimensionReasoningScore

Conciseness

The body is lean with no padding and does not explain concepts Claude already knows; every line earns its place (routing rule, named skills, named tools).

3 / 3

Actionability

The billing-handoff rule and named tools (lookup_account, cancel_account) are concrete, but 'Technical troubleshooting' and 'Account lookup and status checks' are vague category labels with no executable procedure behind them.

2 / 3

Workflow Clarity

The billing routing decision is unambiguous and cancel_account flags a human-approval gate, but there is no explicit validation/feedback sequence, so it sits at the 'steps present, checkpoints implicit' anchor.

2 / 3

Progressive Disclosure

No bundle files exist and the skill is under 50 lines with clean, well-organized sections (Skills, Tools), which per the rubric's simple-skill guidance earns a 3 without external references.

3 / 3

Total

10

/

12

Passed

Description

75%

Based on the skill's description, can an agent find and select it at the right time? Clear, specific descriptions lead to better discovery.

A clear, third-person description with explicit trigger guidance and good separation from the billing-agent. It is held back from a top score mainly by limited trigger-term coverage and category-level rather than concrete action specificity.

Suggestions

Expand trigger terms to include the billing variations users actually say ('invoices, payments, refunds, charges') so routing intent matches more reliably.

Replace category labels with more concrete actions to lift specificity toward a 3.

DimensionReasoningScore

Specificity

Names the support domain and several actions ('technical troubleshooting', 'routes billing questions ... via handoff'), but these are broad categories rather than the multiple concrete actions (e.g. extract/fill/merge) that anchor a 3.

2 / 3

Completeness

It states what the skill does ('Front-line support desk for account questions, technical troubleshooting, and general inquiries') and gives an explicit when clause ('Use as the default customer entry point'), satisfying both what and when.

3 / 3

Trigger Term Quality

Terms like 'account questions', 'technical troubleshooting', and 'billing questions' are natural, but coverage is thin and misses common variations (invoices, payments, refunds, charges) that appear only in the body, not the description.

2 / 3

Distinctiveness Conflict Risk

The explicit handoff ('routes billing questions to the billing-agent via handoff') carves out a clear niche as the default entry point, making it unlikely to trigger for the billing skill.

3 / 3

Total

10

/

12

Passed

Validation

87%

Checks the skill against the spec for correct structure and formatting. All validation checks must pass before discovery and implementation can be scored.

Validation14 / 16 Passed

Validation for skill structure

CriteriaDescriptionResult

metadata_version

'metadata.version' is missing

Warning

metadata_field

'metadata' should map string keys to string values

Warning

Total

14

/

16

Passed

Repository
Atmosphere/atmosphere
Reviewed

Table of Contents

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