Content
86%Weight 40%Scale 1-5Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.
A lean, highly actionable set of scenario scripts that reads like a conversation playbook: verbatim lines, concrete deadlines, escalation rules, and a customer-confirmation checkpoint, organized in natural consultation order. The only notable gap is the undefined '报价单格式' the quote section depends on.
| Dimension | Reasoning | Score |
|---|---|---|
Conciseness | Every section is a compact script block with zero concept explanation, padding, or filler — the body assumes competence and every token (verbatim lines, rules like '不争辩、不解释、不承诺赔偿') earns its place, matching the lean-and-efficient anchor. | 5 / 5 |
Actionability | Provides copy-adaptable verbatim scripts with concrete specifics (response deadlines of 2/24/48 hours, escalation targets, example quote number HL-Q-1202-3P) covering the common cases. Not 5 because '按报价单格式发出' references a quote-sheet format that is never defined anywhere in the skill — a minor executable gap. | 4 / 5 |
Workflow Clarity | Sections are ordered along the actual consultation flow (greeting → needs confirmation → recommendation → quote → discount refusal → complaints → phone → handover → PPT → closing) with checkpoints like asking the customer to confirm ('我确认一下…对吗？') and explicit urgent-complaint detection criteria. Not 5 because there is no feedback guidance for off-script turns (e.g., what to do when the customer objects to a confirmation). | 4 / 5 |
Progressive Disclosure | The skill is under 50 lines with no need for external references (none exist in the bundle) and is cleanly organized into well-labeled per-scenario sections, which per the scoring notes earns a 5 for simple skills. | 5 / 5 |
Total | 18 / 20 Passed |