CtrlK
BlogDocsLog inGet started
Tessl Logo

handover-ticket

海岚旅行转交单模板(HL-CS-FORM-05):占位申请、规划通话、投诉、团队、质检升级五类转交单的字段、存放位置和命名规则。

68

Quality

81%

Does it follow best practices?

Run evals on this skill

Adds up to 20 points to the overall score

View guide

SecuritybySnyk

Passed

No findings from the security scan

SKILL.md
Quality
Evals
Security

Quality

Content

92%Weight 40%Scale 1-5

Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.

The body is an exemplary lean template spec: complete field tables per ticket type, an exact storage location and filename convention, and useful privacy/consistency rules, all with zero padding. The only meaningful improvement would be a short worked example of one filled ticket to remove ambiguity in edge cases like missing departure dates.

DimensionReasoningScore

Conciseness

The body is lean and table-driven — every row specifies a field and its rule ('与告诉客人的一致', '客人自己说的称呼') with zero padding, no explanation of concepts Claude already knows, and no fluff. This matches the 'lean and efficient; every token earns its place' anchor.

5 / 5

Actionability

Guidance is concrete and executable: exact storage folder 'handover/', an exact filename pattern '类型-客人称呼-出发月日.md' with a fallback rule, and a complete field list per ticket type in tables. It sits at 4 rather than 5 only because no worked example of a filled ticket or a sample filename is provided, leaving a minor gap for the common cases.

4 / 5

Workflow Clarity

This is a simple single-purpose skill (fill one Markdown file per handover) and the action is unambiguous: which fields, which type-specific fields, where to save, and how to name the file are all specified, with implicit checkpoints such as '承诺客人的联系时限 | 与告诉客人的一致'. Under the simple-skill exception this earns 5; it is not a destructive or batch operation, so no validation cap applies.

5 / 5

Progressive Disclosure

The skill is under 50 lines with no need for external references — no references/, scripts/, or assets/ bundle exists — and the content is cleanly organized into '通用字段', '各类附加字段', and '填写要求' sections, matching the simple-skill case where well-organized sections alone warrant a 5.

5 / 5

Total

19

/

20

Passed

Description

70%Weight 40%Scale 1-5

Based on the skill's description, can an agent find and select it at the right time? Clear, specific descriptions lead to better discovery.

The description is specific, domain-grounded, and highly distinctive, listing all five handover ticket types and the three concrete aspects covered (fields, storage, naming). Its main weakness is the complete absence of a 'Use when...' trigger clause, which caps completeness and limits discoverability.

Suggestions

Append an explicit trigger clause, e.g. '当需要把客人事项转交给计调、资深顾问、客服主管或团队业务部,或客人投诉、要求占位、团队咨询时使用。'

State the action verb of the skill (e.g., '创建/填写转交单') so users know it produces a filled ticket file, not just reference material.

Add one or two common synonyms such as '交接' or '工单' alongside '转交单' to broaden natural-term coverage.

DimensionReasoningScore

Specificity

The description enumerates concrete content — '占位申请、规划通话、投诉、团队、质检升级五类转交单' plus '字段、存放位置和命名规则' and the form code 'HL-CS-FORM-05' — so it lists several specific, named items rather than vague actions. It falls just below the 5 anchor because it describes the template's contents rather than fully covering what the skill does with them (e.g., create/fill tickets).

4 / 5

Completeness

It clearly answers 'what' (a template for five handover ticket types with fields, storage location, and naming rules) but contains no 'Use when' or equivalent trigger clause, so per the judging guideline the completeness score is capped at 3 — clear 'what', 'when' absent or only weakly implied.

3 / 5

Trigger Term Quality

Natural domain terms users would say are present: '转交单', '投诉', '团队', '占位申请', '规划通话', '质检升级'. A few natural synonyms/variants (e.g., '交接', '升级给质检') are missing, matching the 'good coverage, a few natural terms missing' anchor rather than the comprehensive 5.

4 / 5

Distinctiveness Conflict Risk

The company-specific form code 'HL-CS-FORM-05', the brand '海岚旅行', and the five named ticket types give it a clear niche with distinct triggers and minimal overlap with other skills, matching the 5 anchor.

5 / 5

Total

16

/

20

Passed

Validation

100%

Checks the skill against the spec for correct structure and formatting. All validation checks must pass before discovery and implementation can be scored.

Validation — 16 / 16 Passed

Validation for skill structure

No warnings or errors.

Repository
EverMind-AI/Raven
Reviewed

Table of Contents

Is this your skill?

If you maintain this skill, you can claim it as your own. Once claimed, you can manage eval scenarios, bundle related skills, attach documentation or rules, and ensure cross-agent compatibility.