Content
82%Weight 40%Scale 1-5Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.
A tight, well-structured instruction-only skill: terse tables carry all product facts and the planning-call workflow is concrete with explicit prohibitions. The main gaps are unresolved external references (the SOP 选择矩阵 and the 转交单 submission mechanics), which keep actionability and workflow clarity just below top marks.
Suggestions
Bundle or link the SOP 选择矩阵 (or inline its first two criteria) so '按 SOP 选择矩阵第1、2条' is resolvable — this is the single biggest actionability gap.
Specify the 转交单 submission step (form location/system and required fields) so the planning-call workflow is fully executable.
Add a fallback checkpoint for the planning call, e.g., what to do if the 资深顾问 cannot reach the customer within 2 个工作日, to round out workflow clarity.
| Dimension | Reasoning | Score |
|---|---|---|
Conciseness | The body is lean and table-driven — '基础晚数 | 5晚,可加晚,不可减晚', '不含: 加晚、加向导日、旅游意外险、个人消费' — with no padding and nothing explained that Claude would already know. Every token earns its place, matching the 'lean and efficient' anchor. | 5 / 5 |
Actionability | Mostly concrete, actionable guidance: exact inclusions ('两天私人向导', '一项特别体验...三选一'), a specific planning-call procedure ('采集联系电话,提交规划通话转交单,不提交占位申请', '不得先行承诺'), and a day-by-day table. It falls short of 5 because '按 SOP 选择矩阵第1、2条' references a matrix that is not bundled or linked, and the 转交单 submission mechanics (where/how) are unspecified. | 4 / 5 |
Workflow Clarity | The 规划通话 section gives a clear sequence — 报起价 → 客人接受 → 采集联系电话 → 提交转交单(不提交占位申请)→ 资深顾问2个工作日内致电 → 通话后办理合同 — with an explicit boundary rule ('在线顾问不得先行承诺'). Not 5 because there are no checkpoints for edge cases (e.g., what to do if the customer cannot be reached) and the 转交单 step lacks detail; not a destructive/batch operation so no cap applies. | 4 / 5 |
Progressive Disclosure | A single ~50-line file with well-organized sections (包含, 不含, 规划通话, 常见目的地, 每日安排框架) and no nested or buried references, which fits the simple-skill pattern. Docked one point because 'SOP 选择矩阵' is referenced but not present in any bundled file, leaving a dangling pointer. | 4 / 5 |
Total | 17 / 20 Passed |