BPMN 2.0 process modeling and analysis skill for AS-IS/TO-BE business process documentation, bottleneck identification, automation opportunity assessment, process maturity scoring, and process improvement design. Use whenever the user mentions process mapping, BPMN, business process, process flow, swimlane, AS-IS process, TO-BE process, process improvement, operational workflow, delivery monitoring, process maturity, or needs to model how work flows through an organization. Especially relevant for SAP fit-to-standard workshops, IT services company operations, and service variant analysis. Also trigger for RACI assignment, automation ROI, or compliance audit trail. Trigger: BPMN, process mapping, AS-IS TO-BE, process flow, swimlane, process maturity, automation ROI, RACI, fit-to-standard, process improvement, operational workflow.