ticket-routing-playbook
How to pick the owning team and the priority for an inbound support ticket, including what to do when a ticket spans two teams. Use when triaging a ticket.
70
86%
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Low
Low-risk findings worth noting
W011: Third-party content exposure detected (indirect prompt injection risk).
What this means
The skill exposes the agent to untrusted, user-generated content from public third-party sources, creating a risk of indirect prompt injection. This includes browsing arbitrary URLs, reading social media posts or forum comments, and analyzing content from unknown websites.
Why it was flagged
The workflow ingests inbound support tickets written by external users, which can contain outsider-authored free text.
- Repository
- Kiln-AI/Kiln
- Commit
24abe23
- Audited
- Security analysis
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