freshservice-automation
Automate Freshservice ITSM tasks via Rube MCP (Composio): create/update tickets, bulk operations, service requests, and outbound emails. Always search tools first for current schemas.
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Low
Low-risk findings worth noting
Fix and improve this skill with Tessl
tessl review fix ./plugins/AI-Agents-Safe-Coding-Skills-claude/skills/freshservice-automation/SKILL.mdThe canonical home for this skill is freshservice-automation in administrakt0r/AI-Agents-Safe-Coding-Skills
Low
Low-risk findings.
2 low severity findings. Worth noting, but not necessarily harmful.
W011: Third-party content exposure detected (indirect prompt injection risk).
What this means
The skill exposes the agent to untrusted, user-generated content from public third-party sources, creating a risk of indirect prompt injection. This includes browsing arbitrary URLs, reading social media posts or forum comments, and analyzing content from unknown websites.
Why it was flagged
The workflow’s ticket listing/search and bulk operations use the Freshservice tool (e.g., `FRESHSERVICE_LIST_TICKETS`) to read ticket `include` fields such as `description` and `conversations`, which are outsider-authored free text supplied by users creating/updating tickets in the monitored Freshservice environment.
W012: Unverifiable external dependency detected (runtime URL that controls agent).
What this means
The skill fetches instructions or code from an external URL at runtime, and the fetched content directly controls the agent’s prompts or executes code. This dynamic dependency allows the external source to modify the agent’s behavior without any changes to the skill itself.
Why it was flagged
The skill requires contacting https://rube.app/mcp at runtime (via RUBE_SEARCH_TOOLS / RUBE_MANAGE_CONNECTIONS) to fetch tool schemas that directly control agent prompts/instructions, making it a required external runtime dependency.
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