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zendesk-automation

Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas.

56

Quality

65%

Does it follow best practices?

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SecuritybySnyk

Low

Low-risk findings worth noting

Fix and improve this skill with Tessl

tessl review fix ./plugins/AI-Agents-Safe-Coding-Skills-claude/skills/zendesk-automation/SKILL.md

The canonical home for this skill is zendesk-automation in administrakt0r/AI-Agents-Safe-Coding-Skills

SKILL.md
Quality
Evals
Security

Quality

Content

61%Weight 40%Scale 1-5

Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.

The body is well-structured and actionable with concrete tool sequences and parameters, but suffers from notable redundancy across sections and lacks validation checkpoints around destructive deletion.

Suggestions

Consolidate the 'Known Pitfalls' section with the inline pitfalls to remove the repeated tags, safe_update, and deletion guidance.

Add an explicit validation step before destructive operations, e.g. 'GET the ticket by ID and confirm with the user before calling DELETE'.

Consider trimming or removing the Quick Reference table since its tool slugs and params already appear in the workflow sections.

DimensionReasoningScore

Conciseness

Mostly efficient with concrete tool lists, but the 'Known Pitfalls' section repeats pitfalls already stated inline in each workflow (tags-replace, safe_update, deletion) and the Quick Reference table duplicates tool slugs, so it could be tightened.

3 / 5

Actionability

Provides concrete tool slugs, parameter names, and enumerated sequences that are directly actionable for an MCP-driven skill, with only minor gaps such as missing example call payloads.

4 / 5

Workflow Clarity

Tool sequences are clearly numbered and the Setup section verifies the connection, but the destructive DELETE workflow lacks a validate-before-delete checkpoint, which caps workflow clarity at 3.

3 / 5

Progressive Disclosure

Well-organized into Prerequisites, Setup, Core Workflows, Common Patterns, Known Pitfalls, and Quick Reference with no nested references; minor gaps stem from inline duplication that a consolidated reference could remove.

4 / 5

Total

14

/

20

Passed

Description

70%Weight 40%Scale 1-5

Based on the skill's description, can an agent find and select it at the right time? Clear, specific descriptions lead to better discovery.

The description clearly identifies the Zendesk niche and several concrete task areas, with strong distinctiveness, but lacks an explicit 'Use when...' trigger clause and misses some natural synonyms.

Suggestions

Add an explicit trigger clause, e.g. 'Use when the user asks to manage Zendesk tickets, users, organizations, or replies.'

Include natural synonyms such as 'support tickets', 'help desk', and 'comments' to broaden trigger coverage.

Name concrete actions per area (e.g. 'create, update, reply to, and search tickets') rather than only listing the entities.

DimensionReasoningScore

Specificity

Lists several concrete task areas — 'tickets, users, organizations, replies' — which gives broad coverage of Zendesk operations, though individual actions per area are not enumerated.

4 / 5

Completeness

The 'what' is clear ('Automate Zendesk tasks via Rube MCP: tickets, users, organizations, replies') but there is no 'Use when...' clause or equivalent explicit trigger guidance, capping completeness at 3.

3 / 5

Trigger Term Quality

Natural terms like 'tickets', 'users', 'organizations', and 'replies' are present, but common synonyms such as 'support', 'help desk', or 'comments' are missing.

4 / 5

Distinctiveness Conflict Risk

The explicit 'Zendesk' niche with Rube MCP/Composio specificity gives distinct triggers and minimal conflict risk with other skills.

5 / 5

Total

16

/

20

Passed

Validation

93%

Checks the skill against the spec for correct structure and formatting. All validation checks must pass before discovery and implementation can be scored.

Validation — 15 / 16 Passed

Validation for skill structure

CriteriaDescriptionResult

frontmatter_unknown_keys

Unknown frontmatter key(s) found; consider removing or moving to metadata

Warning

Total

15

/

16

Passed

Repository
administrakt0r/AI-Agents-Safe-Coding-Skills
Reviewed

Table of Contents

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