Draft a professional customer-facing response tailored to the situation and relationship. Use when answering a product question, responding to an escalation or outage, delivering bad news like a delay or won't-fix, declining a feature request, or replying to a billing issue.
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tessl review fix ./customer-support/skills/draft-response/SKILL.mdThe skill exposes the agent to untrusted, user-generated content from public third-party sources, creating a risk of indirect prompt injection. This includes browsing arbitrary URLs, reading social media posts or forum comments, and analyzing content from unknown websites.
In the required workflow for /draft-response, the agent ingests the outsider’s free-text input from the user prompt and parses it to determine customer context and situation.
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