Draft a knowledge base article from a resolved issue or common question. Use when a ticket resolution is worth documenting for self-service, the same question keeps coming up, a workaround needs to be published, or a known issue should be communicated to customers.
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84%
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Adds up to 20 points to the overall score
Low
Low-risk findings worth noting
The skill exposes the agent to untrusted, user-generated content from public third-party sources, creating a risk of indirect prompt injection. This includes browsing arbitrary URLs, reading social media posts or forum comments, and analyzing content from unknown websites.
In the /kb-article workflow, the runtime LLM ingests free-text provided by the user as the “resolved issue, ticket reference, or topic description” argument, which is outsider-authored content used to draft the knowledge base article.
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