ticket-triage
Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.
67
84%
Does it follow best practices?
Run evals on this skill
Adds up to 20 points to the overall score
Low
Low-risk findings worth noting
W011: Third-party content exposure detected (indirect prompt injection risk).
What this means
The skill exposes the agent to untrusted, user-generated content from public third-party sources, creating a risk of indirect prompt injection. This includes browsing arbitrary URLs, reading social media posts or forum comments, and analyzing content from unknown websites.
Why it was flagged
In `ticket-triage` the LLM directly reads the outsider-supplied “ticket text, customer message, or issue description” from the `/ticket-triage <ticket text, customer message, or issue description>` argument as part of “Parse the Issue.”
- Repository
- anthropics/knowledge-work-plugins
- Commit
8444efc
- Audited
- Security analysis
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