Content
86%Weight 40%Scale 1-5Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.
A well-structured, highly actionable reference for onboarding CRO. The aha-moment methodology is unusually rigorous about correlation vs. causation and cohort maturity, and progressive disclosure is exemplary. The main costs are mild verbosity in the psychology explanations and a top-level workflow that is implied by section order rather than made explicit.
Suggestions
Compress the Onboarding Psychology bullets to one-line definitions with the applied detail (e.g., keep '+40% completion' and the boosters/blockers framing, drop the general explanations of Peak-End Rule and Goldilocks Rule) to cut tokens without losing guidance.
State the overall procedure explicitly as a numbered sequence at the top (Initial Assessment → Define activation → Design flow/checklist/empty states → Coordinate email triggers → Handle stalled users → Measure and report), so the workflow order doesn't have to be inferred from section order.
Add a validation checkpoint before recommending changes: confirm analytics instrumentation exists for each funnel step and that activation metrics can actually be measured, mirroring the rigor the aha-moment section already applies.
| Dimension | Reasoning | Score |
|---|---|---|
Conciseness | The body is dense and table-driven with no filler, but the Onboarding Psychology section explains broadly known behavioral concepts (Peak-End Rule, Goldilocks Rule, BJ Fogg) at a length that could be trimmed to one-line definitions with the applied CRO detail kept. | 4 / 5 |
Actionability | Concrete guidance throughout: '3-7 items', 'Max 3-5 steps per tour', email triggers at '24h, 72h, days 3, 7, 14', output templates (Finding → Impact → Recommendation → Priority), and a fully specified 5-step cohort methodology for finding the aha moment. For an instruction-only skill, this covers the common cases with copy-ready specifics. | 5 / 5 |
Workflow Clarity | A logical assess→define-activation→design→multi-channel→measure sequence is present, and the aha-moment method includes explicit validation ('confirm the definition on a later mature cohort before adopting it') and a causation check. The top-level flow is implied by section order rather than stated as an explicit ordered procedure with checkpoints. | 4 / 5 |
Progressive Disclosure | All three referenced files exist, are exactly one level deep, and are signaled twice — inline at point of use ('See references/activation-models.md for the 5 models...') and in a References section with one-line content summaries. The body stays at overview altitude with detail (experiments, models, MPTV benchmarks) correctly split out. | 5 / 5 |
Total | 18 / 20 Passed |