freshservice-automation

Automate Freshservice ITSM tasks via Rube MCP (Composio): create/update tickets, bulk operations, service requests, and outbound emails. Always search tools first for current schemas.

1.43x

Quality

58%

Does it follow best practices?

Impact

92%

1.43x

Average score across 3 eval scenarios

Securityby

Advisory

Suggest reviewing before use

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npx tessl skill review --optimize ./plugins/all-skills/skills/freshservice-automation/SKILL.md

Evaluation results

100%

59%

IT Backlog Cleanup: Close Stale Pending Tickets

Bulk ticket update workflow and numeric codes

Criteria

Without context

With context

RUBE_SEARCH_TOOLS first

100%

List before bulk update

41%

100%

Correct bulk update tool

100%

updated_since parameter

100%

ISO 8601 date format

100%

Numeric closed status

100%

update_fields structure

100%

Pagination logic

60%

100%

1-indexed page parameter

100%

Rate limit handling

100%

90%

15%

Vendor Maintenance Window Notification System

Outbound email ticket creation

Criteria

Without context

With context

Correct outbound email tool

100%

email_config_id included

100%

cc_emails as array

100%

HTML in description

100%

Numeric status code

100%

Numeric priority code

100%

Correct email parameters

100%

Sender address explanation

100%

RUBE_SEARCH_TOOLS mentioned

87%

New Employee Hardware Provisioning via Service Catalog

Service catalog request creation

Criteria

Without context

With context

Correct service request tool

100%

item_display_id used

25%

100%

Custom fields as object

100%

Exact custom field key names

100%

Quantity of 1

100%

Approval workflow explained

100%

Requester email included

100%

RUBE_SEARCH_TOOLS first

Three separate requests

100%

Correct item_display_id source

Repository: davepoon/buildwithclaude
Commit: 7cc63f3

Evaluated: 28 days ago
Agent: Claude Code
Model: Claude Sonnet 4.6

Table of Contents

IT Backlog Cleanup: Close Stale Pending Tickets Vendor Maintenance Window Notification System New Employee Hardware Provisioning via Service Catalog

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