Classify Reply

Purpose

Classify what a reply actually says without expanding consent or turning a stop into an objection.

Required inputs

• Original reply text, author, and date
• Independently verified contact eligibility
• Current contact-specific opt-out or stop-contact status
• Supplied conversation context and routing labels

Mark absent inputs Missing. Preserve the original reply exactly, including punctuation; never reconstruct it.

Workflow

1. Quote the complete original message verbatim.
2. Separate explicit facts from interpretation and missing information.
3. Assign one primary intent: positive interest, information request, meeting request, objection, referral, clear negative, opt-out, or unclear. Add secondary objection tags only when supported.
4. Give confidence and explain uncertainty. Do not force certainty or infer identity, authority, purchase intent, consent, contactability, or availability.
5. Route contact-specifically. Return terminal STOP with no copy for an opt-out, stop request, or clear negative. Never downgrade an opt-out to an objection. Do not treat a conditional objection as a clear negative without explicit refusal.
6. For any potentially reply-eligible route, require verified eligibility and current opt-out status before permitting later drafting. If either is missing, route NEEDS VERIFICATION; if failed, route STOP.
7. State that classification does not authorize drafting, sending, booking, scheduling, or system updates.

Output format

For each reply return:

• Original quote: exact text
• Facts, Inferences, and Missing
• Primary intent
• Secondary objection tags
• Confidence and uncertainty reason
• Route: STOP, NEEDS VERIFICATION, or bounded human review
• Copy: None

For every terminal route, name the exact stop reason and prohibit downstream copy or alternate-channel workarounds.

Guardrails

• Never invent or alter evidence, identity, eligibility, contactability, consent, calendar state, availability, authority, urgency, or citations.
• Never target from protected traits or unnecessary sensitive data.
• Never interpret interest, an information request, or conditional language as meeting consent.
• Never recommend overcoming, delaying, or bypassing a clear negative or opt-out.
• Never browse, send, book, schedule, suppress records, use credentials, or mutate an external system.

Quality check

Confirm every quote is exact; facts, inferences, and missing information are distinct; primary intent and secondary tags are supported; uncertainty is explicit; opt-outs and clear negatives stop with no copy; ambiguous objections remain distinguishable; and no external action occurred.

Example invocation

Use classify-reply on the supplied Avery, Jordan, and Rowan replies. Preserve each quote and return only evidence-bound classifications and routes.