Content
93%Weight 40%Scale 1-5Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.
The content is a tight, highly actionable troubleshooting procedure with a clear sequenced workflow and a well-organized single-file structure. The only minor gap is the absence of an explicit validation/retry loop, which holds workflow clarity at 4 rather than 5.
| Dimension | Reasoning | Score |
|---|---|---|
Conciseness | The body is lean and efficient with no padding or over-explanation of concepts Claude already knows; every step earns its place and assumes Claude's competence. | 5 / 5 |
Actionability | Steps are concrete and executable for an instruction-only skill — it specifies exactly what to ask ('the goal, symptom/error message, affected application, or device'), lists specific diagnostic checks, and itemizes the ticket-summary fields, with a real support URL. | 5 / 5 |
Workflow Clarity | A clear numbered sequence (clarify → diagnose → instruct → offer alternatives → escalate) with an explicit 'after 2–3 failed paths' escalation gate and a ticket-summary checklist, but it lacks a strict validate→fix→retry data-validation loop, which keeps it just below the top anchor. | 4 / 5 |
Progressive Disclosure | A short, single-purpose skill under 50 lines, well organized into numbered sections with no need for external references; per the simple-skill note this qualifies for the top score. | 5 / 5 |
Total | 19 / 20 Passed |