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conversation-intelligence

Twilio Conversation Intelligence development guide. Use when building real-time or post-call conversation analysis, language operator pipelines, sentiment analysis, agent assist, cross-channel analytics, or querying aggregated conversation insights (sentiment trends, escalation rates, dashboards).

67

Quality

82%

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SecuritybySnyk

Low

Low-risk findings worth noting

SKILL.md
Quality
Evals
Security

Low

Low-risk findings.

1 low severity finding. Worth noting, but not necessarily harmful.

Low

W011: Third-party content exposure detected (indirect prompt injection risk).

What this means

The skill exposes the agent to untrusted, user-generated content from public third-party sources, creating a risk of indirect prompt injection. This includes browsing arbitrary URLs, reading social media posts or forum comments, and analyzing content from unknown websites.

Why it was flagged

SKILL.md describes a runtime flow where the Conversation Orchestrator captures untrusted CUSTOMER messages and triggers Intelligence Language Operators that analyze the conversation context with the LLM (customer free text/utterances become LLM input), which is indirect prompt-injection exposure.

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Repository
openai/plugins
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Security analysis
Snyk

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