twilio-customer-support-architect
Planning skill for building customer service and support systems. Qualifies the developer's needs across the support ladder (self-service → AI agents → contact center), channel mix, and scale to recommend the right Twilio architecture. Handles both "build me a call center" and "add an IVR to my existing support line."
74
92%
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Medium
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Security
1 medium severity finding. This skill can be installed but you should review these findings before use.
W009: Direct money access capability detected (payment gateways, crypto, banking).
What this means
The skill is specifically designed for direct financial operations, giving the agent the ability to move money or execute financial transactions — such as payment processing, cryptocurrency operations, banking integrations, or market order execution.
Why it was flagged
The skill explicitly references payment processing: "Use <Pay> verb for payment" and guidance around PCI Mode and pausing recordings during payment (Recordings REST API). That indicates the skill includes a specific facility for handling payment transactions (direct financial execution capability).
- Repository
- openai/plugins
- Commit
11c74d6
- Audited
- Security analysis
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