Surface a matched excerpt from Jerry Madden's NASA project-management aphorisms (LLIS #1956) at the moment it fits: incident root-cause sections; ticket refinement; plan drafting; status updates; escalation calls. Loads only one category at a time — never the full list, never more than three aphorisms per response. DO NOT use this for regulatory, legal, or prize-dispute decisions; route those to Legal/Compliance/DPO. Triggers: 'root cause', 'refine this ticket', 'draft a plan', 'status update', 'should I escalate', 'stakeholder comms'.
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