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customer-journey-map

Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.

80

Quality

100%

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SKILL.md
Quality
Evals
Security

Quality

Content

100%

Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.

The skill body is well-structured and actionable: a concrete step sequence, reusable table templates, and a clear deliverable, with no redundant concept explanations. It is appropriately concise and keeps external material one level deep via clearly signaled Further Reading links.

DimensionReasoningScore

Conciseness

The body is lean and assumes Claude's competence — it never explains what a journey map or touchpoint is, and each instruction adds only what Claude would not already know. The only minor redundancy is the opening line restating the description, but it does not pad with unnecessary context.

3 / 3

Actionability

Concrete, copy-paste-ready structures: a populated stages table, a per-stage documentation checklist of specific fields, and a blank journey-map table header to fill in. Per the code-vs-instruction scoring note, this instruction-only skill provides fully actionable guidance without needing code.

3 / 3

Workflow Clarity

A clear numbered sequence (define persona -> map stages -> document per stage -> identify critical moments -> create table -> recommend improvements) with an explicit final deliverable ('Save as a markdown document'). The task is analytical and non-destructive, so no validation feedback loop is required.

3 / 3

Progressive Disclosure

A single-purpose skill organized into clear sections (Context, Instructions, Further Reading) with no bundle files and only one-level-deep external links. The simple-skill scoring note allows a top score for well-organized content without external file references.

3 / 3

Total

12

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12

Passed

Description

100%

Based on the skill's description, can an agent find and select it at the right time? Clear, specific descriptions lead to better discovery.

The description is specific, third-person, and complete with an explicit 'Use when' trigger clause and natural keywords, matching the strongest anchor on every dimension. No vague fluff or over-claims are present.

DimensionReasoningScore

Specificity

Lists multiple concrete actions — 'stages, touchpoints, emotions, pain points, and opportunities' — matching the anchor for enumerating specific concrete actions rather than vague domain naming.

3 / 3

Completeness

Explicitly answers both what ('Create an end-to-end customer journey map with...') and when ('Use when mapping...'), satisfying the explicit-trigger requirement for the top anchor.

3 / 3

Trigger Term Quality

Natural user phrasing dominates: 'mapping the customer experience', 'identifying friction points', 'improving onboarding', 'visualizing the user journey' — good coverage of terms a user would actually say.

3 / 3

Distinctiveness Conflict Risk

The customer-journey-mapping niche has distinct triggers unlikely to overlap with unrelated skills; 'mapping the customer experience' and 'visualizing the user journey' are specific enough to avoid conflicts.

3 / 3

Total

12

/

12

Passed

Validation

100%

Checks the skill against the spec for correct structure and formatting. All validation checks must pass before discovery and implementation can be scored.

Validation16 / 16 Passed

Validation for skill structure

No warnings or errors.

Repository
phuryn/pm-skills
Reviewed

Table of Contents

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