difficult-workplace-conversations
Structured approach to workplace conflicts, performance discussions, and challenging feedback using preparation-delivery-followup framework. Use when preparing for tough conversations, addressing conflicts, giving critical feedback, or navigating sensitive workplace discussions.
90
87%
Does it follow best practices?
Impact
98%
1.07xAverage score across 3 eval scenarios
Passed
No known issues
Evaluation results
98%
9%Managing a Struggling Team Member
Performance conversation preparation and follow-up
Observable facts only
90%
100%
SBI structure present
100%
100%
Opening formula used
80%
100%
Three goals defined
50%
100%
Own contribution identified
50%
100%
Behavior not character
100%
100%
Share-Listen-Explore-Resolve sequence
100%
100%
Specific examples included
100%
75%
Follow-up email within 24h
100%
100%
Who/what/when in agreements
100%
100%
Check-in scheduled
100%
100%
No 'you always' language
100%
100%
98%
-2%Resolving a Deteriorating Team Dynamic
Peer conflict mediation and resolution planning
Separate sessions first
100%
100%
Interests not positions
100%
100%
Win-win solutions sought
100%
100%
Private neutral setting
100%
100%
Opening formula present
100%
100%
Behavior not character
100%
100%
Specific agreement terms
100%
100%
Who/what/when documented
100%
75%
Follow-up plan included
100%
100%
No case-building language
100%
100%
Relationship maintenance
100%
100%
99%
13%Navigating Critical Feedback from Your Manager
Receiving difficult feedback and escalation decisions
24-hour anger rule
100%
100%
Emotional readiness check
100%
100%
Observable facts separated
80%
100%
Own contribution identified
62%
100%
Three goals defined
37%
100%
Receiving feedback protocol
83%
91%
Opening formula present
87%
100%
No 'you always' patterns
100%
100%
Escalation criteria applied
91%
100%
Escalation decision matches criteria
100%
100%
No lead buried in opening
100%
100%
- Repository
- softaworks/agent-toolkit
- Commit
3027f20
- Evaluated
- Agent
- Claude Code
- Model
- Claude Sonnet 4.6
Table of Contents
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