Night shift says the handheld counts some totes twice

Problem Description

A shift supervisor at the distribution centre left a handwritten note for the systems team about the handheld picking app double-counting totes. Someone transcribed it into our inbox this morning along with an export of everything currently open in the tracker for that app, because the systems team has been burned before by filing the same floor complaint three times under three different wordings.

The note is short and written by someone who was mid-shift. It does not say which of the two handheld fleets was involved, what app version they are on, or how often it happens — the pickers have a workaround and have stopped mentioning it, which is its own problem.

The systems team's standing instruction: before anything new goes into the tracker, check it against what is already open there, and if it is the same thing, add to that instead of creating another entry.

Output Specification

1. Write reports/handheld-double-count.md.
2. The document must state plainly what should happen to this in the tracker and why, based on what is already open.
3. Whatever is still needed from the floor before anyone can act must be in the document, phrased so a supervisor with two minutes can answer it.

Out of scope: opening the tracker yourself, reading the handheld app source, or proposing a fix.

Input Files

Extract the following files before beginning.

=============== FILE: inbox/floor-note.md =============== Transcribed from a handwritten note left on the systems desk, 2026-08-14 06:10. Transcriber: J. Whitfield (day shift lead). Original note is in the tray.

"Night shift again — the guns are counting some totes twice on the pick confirm. Not every tote. The lads just back out and scan again so the count comes right in the end but it's slowing them and one of them says it put a tote on the wrong pallet last week because of it. Happens more down the far aisles. Can someone look."

— signed, Ade (supervisor, nights)

Transcriber's note: Ade has gone home, back Sunday night. We run two handheld fleets on the floor (the older ones and the batch we bought this spring) and the note doesn't say which. No app version on the note. I don't know which aisles "the far aisles" means — could be F through K, could be the cold section.

=============== FILE: inbox/open-defects-export.md =============== Export: open items, Ridgeline WMS handheld app — pulled 2026-08-14 07:02

WMS-2118 Pick confirm screen rotates to landscape on some devices open P3 WMS-2214 Scan counted twice when trigger held during Wi-Fi handoff open P2 - reported by nights supervisor in March - 3 duplicate reports already merged into this one - last comment 2026-06-30: "reproduced on the older fleet at the aisle-J access point; not reproduced on the spring fleet" - no fix scheduled; waiting on network team for AP roaming config WMS-2287 Battery percentage reads 100% until it drops to 40% open P3 WMS-2301 Tote label prints without the check digit on reprint open P2 WMS-2350 Pick list refuses to load after a shift handover open P1 WMS-2361 App logs out mid-pick when the device sleeps open P2