Service Assessment Report: [Service Name]

Phase: [Discovery Check-in / Alpha / Beta / Live] Overall Result: [Met / Not Met] Assessment Date: [Date]

Executive Summary

[High-level panel narrative. Name the result, the deciding evidence, and any red line that fired. Mention commendations here when the panel recorded them.]

Point-by-Point Findings

1. Understand user needs

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

2. Solve a whole problem for users

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

3. Provide a joined-up experience across all channels

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

4. Make the service simple to use

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

5. Make sure everyone can use it

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

6. Have a multidisciplinary team

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

7. Use agile ways of working

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

8. Iterate and improve frequently

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

9. Create a secure service which protects users' privacy

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

10. Define what success looks like and publish performance data

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

11. Choose the right tools and technology

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

12. Make new source code open

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

13. Use open standards and common platforms

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

14. Operate a reliable service

• Decision: [Met / Not Met / Not assessed / Not reassessed]
• Assessor Findings: [Summary of evidence reviewed and observations]

Conditions

[Mandatory items that must be resolved prior to moving to the next phase. Write "None." when the result is Met and no red line fired.]

Recommendations

[Discretionary advisory points for team consideration. Write "None." when the panel has no advisory points.]