Lines of questioning — Live lead

Point 6 — Have a multidisciplinary team

Ask:

• Who is funded to work on this service for the rest of this financial year, and the next?
• Which decisions can a civil servant take this week without a supplier change request?
• What has already been handed over, and what is the supplier still the only person able to do?
• If the contract ended in 90 days, what would stop?

Evidence to request: org chart, budget line, handover plan, a list of capabilities still held only by the supplier.

Answers that indicate Met: named civil servants in product, research, design, and technology, with access to the telemetry and the backlog. Suppliers may still be present.

Answers that indicate Not Met: funding and knowledge sit in the contract. Red line L4.

Point 7 — Use agile ways of working

Ask:

• What did you ship in the last two months because of a user finding, a drop-off, or an incident?
• Who attends the operational review, and what backlog item did it create?
• Where has governance slowed a change the team already knew was right?
• How are policy changes absorbed without a new project?

Evidence to request: recent release notes tied to evidence, the operations forum's minutes or actions.

Answers that indicate Met: the live service changes on a cadence, and the reason for each change is a user or an operational fact.

Answers that indicate Not Met: the team maintains the service and waits for a project to improve it.

Scope check

Ask whether the user need, the stack, or the contract has changed since the last assessment. If yes, tell synthesis which of points 2, 11, 12 and 13 must be reopened. If no, leave them as not reassessed.