SkillPublic
service-sop
海岚旅行线上咨询与预订服务标准作业程序（HL-CS-SOP-01 V3.4）：全程约束，接入分流、需求采集与确认、产品匹配、报价、确认与占位、方案 PPT 制作质检与交付、后续告知七个阶段，以及投诉、超范围、团队三个分支。在线顾问每次接待都按此执行。
68
Quality
86%
Does it follow best practices?
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Securityby
Low
Low-risk findings worth noting
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