Run evidence-first customer-case flows for SaaS account or entitlement access issues, unsupported-platform responses, duplicate messages, resolved acknowledgements, and eligible final closure replies with an optional Trustpilot review invitation. Use when a customer cannot sign in or access paid content, reports a missing account or entitlement, asks about an unsupported device or platform, sends the same request more than once, or replies after a fix to confirm that the outcome is resolved and positive.