returns-reverse-logistics
Codified expertise for returns authorization, receipt and inspection, disposition decisions, refund processing, fraud detection, and warranty claims management. Informed by returns operations managers with 15+ years experience. Includes grading frameworks, disposition economics, fraud pattern recognition, and vendor recovery processes. Use when handling product returns, reverse logistics, refund decisions, return fraud detection, or warranty claims.
88
87%
Does it follow best practices?
Impact
92%
1.39xAverage score across 3 eval scenarios
Passed
No findings from the security scan
Evaluation results
97%
38%Returns Queue Review — Weekly Senior Assessment
Return fraud scoring and escalation routing
Tyler M. score ≥80
100%
100%
Tyler M. refund held
100%
100%
Tyler M. fraud team routing
100%
100%
Jordan T. score 65–79
0%
100%
Jordan T. flagged not held
0%
62%
Sam K. LTV analysis
50%
100%
Sam K. net-profitable conclusion
62%
100%
ORC cluster: LP referral
75%
100%
Alicia V. no-receipt cap policy
100%
100%
Fraud hold message: neutral language
0%
100%
Fraud hold message: timeline
0%
100%
96%
9%Returns Queue: Six Grey-Area Cases
Return policy exception evaluation and customer communication
Exception order: defect first
100%
100%
Defect waives restocking fee
100%
100%
Special-order restocking fee rate
0%
83%
High-LTV exception evaluation
100%
100%
Refund at original purchase price
100%
100%
Gift receipt: no cash refund
100%
100%
Returnless refund triggered
77%
100%
Third-exception escalation flag
100%
100%
Warranty vs return distinction
100%
100%
Refund confirmation leads with amount
71%
57%
Denial offers alternatives
100%
100%
Net refund confirmed before processing
100%
100%
Five-step framework applied
50%
100%
84%
30%Warehouse Returns Disposition Batch
Multi-category returns disposition with grading, routing, pallet purity, and compliance flags
Grade A restock-as-new
100%
100%
Grade B open-box routing
100%
100%
FTC relabelling risk
12%
50%
Refurb viable (below 40% threshold)
20%
100%
Refurb not viable (above 40% threshold)
0%
100%
Health & Beauty destroy ruling
100%
100%
Certificate of destruction
75%
100%
Apparel Grade D textile recycling
62%
100%
Electronics functional testing note
0%
0%
Category-pure liquidation pallets
75%
100%
Inspection time targets
0%
0%
Donation vs liquidation analysis
87%
100%
- Repository
- affaan-m/ECC
- Commit
07756ce
- Evaluated
- Agent
- Claude Code
- Model
- Claude Sonnet 4.6
Table of Contents
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