Content
86%Weight 40%Scale 1-5Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.
The body is a tight, well-structured playbook: lean, actionable, with a clear five-step workflow and good organization. The only soft spot is a minor validation gap before acting on the classification and some unspecified escalation thresholds.
| Dimension | Reasoning | Score |
|---|---|---|
Conciseness | The body is lean and assumes Claude's competence: no padding, no explanations of concepts Claude already knows, and every line instructs an action, matching the 'lean and efficient; every token earns its place' anchor. | 5 / 5 |
Actionability | Provides concrete executable guidance — named tool calls (grep_files, memory_search, session_search, escalation-router), fixed reply structure ('Just to make sure I understand: …'), and routing rules — but leaves minor gaps such as the exact escalation thresholds beyond 'refund > $100'. | 4 / 5 |
Workflow Clarity | A clear five-step sequence (Classify → Restate → Gather → Respond → Close) with most checkpoints present; the only minor gap is that there is no explicit validation that the chosen classification is correct before acting on it. | 4 / 5 |
Progressive Disclosure | A short (under 50 lines), single-purpose skill with well-organized sections (When to use, Steps, Output) and only a one-level reference to AGENTS.md, which the simple-skill guideline allows to score 5. | 5 / 5 |
Total | 18 / 20 Passed |