triage-ticket
First-response playbook for an inbound customer message — classifies the ticket, restates the issue, gathers missing context, and routes the reply.
62
78%
Does it follow best practices?
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Low
Low-risk findings worth noting
Fix and improve this skill with Tessl
tessl review fix ./agentscope-examples/agents/agentscope-paw/src/main/resources/templates/customer-support/skills/triage-ticket/SKILL.mdW011: Third-party content exposure detected (indirect prompt injection risk).
What this means
The skill exposes the agent to untrusted, user-generated content from public third-party sources, creating a risk of indirect prompt injection. This includes browsing arbitrary URLs, reading social media posts or forum comments, and analyzing content from unknown websites.
Why it was flagged
The workflow processes inbound customer messages and support tickets, which are submitted by external users and contain unverified free text.
- Repository
- agentscope-ai/agentscope-java
- Commit
9e43ed8
- Audited
- Security analysis
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