Cases Management Skill

A Case groups related alert events into one investigation unit with a status, priority, category, and assignee. Use this skill to inspect cases and drive them through their lifecycle (active → acknowledged → resolved → closed).

CLI Commands

Command	Purpose
`cx cases get <id>`	Get a single case by ID
`cx cases update <id> [--title] [--resolution-reason]`	Update mutable fields
`cx cases comment <id> --text <text>`	Add a comment to the case timeline
`cx cases assign <id> --user <email>`	Assign a case (email, or raw user ID)
`cx cases unassign <id>`	Remove the assignee
`cx cases acknowledge <id>`	Acknowledge (signals you're working it; stops re-notification)
`cx cases unacknowledge <id>`	Remove the acknowledgment
`cx cases resolve <id> --reason <text>`	Resolve a case (irreversible — see below)
`cx cases close <id>`	Close a case (terminal)
`cx cases set-priority <id> --priority <P1..P5>`	Override the computed priority
`cx cases clear-priority <id>`	Remove a priority override
`cx cases events list <case-id>`	Event timeline (status changes, comments, assignments)
`cx cases events get <event-id>`	A single event — drill in, e.g. to expand a comment thread
`cx cases notifications <case-id> [<case-id> ...]`	Notification deliveries (connector, status, time)

Case Lifecycle

PENDING_ACTIVATION ──► ACTIVE ◄────────► ACKNOWLEDGED
                         │ ╲                │ ╲
                         │  ╲               │  ╲
                         ▼   ╲              ▼   ╲
                      CLOSED  ╲──► RESOLVED ◄─── (from ACK)
                                       │
                                       ▼
                                    CLOSED  (terminal)

From state	Allowed transitions	Notes
`PENDING_ACTIVATION`	→ `ACTIVE`	System-driven activation; not user-controllable
`ACTIVE`	→ `ACKNOWLEDGED`, `RESOLVED`, `CLOSED`	Ack is optional; for a false alarm, `close` directly (skip `resolve`)
`ACKNOWLEDGED`	→ `ACTIVE`, `RESOLVED`, `CLOSED`	The only "back" transition: `unacknowledge` returns it to `ACTIVE`
`RESOLVED`	→ `CLOSED` only	Irreversible — cannot reopen to `ACTIVE`/`ACKNOWLEDGED`
`CLOSED`	(none)	Terminal

Categories: AVAILABILITY or SECURITY. Priorities: P1 (highest) → P5.

Triage Workflow

Inspect — cx cases get <id>. The payload includes groupings, labels, impactedEntities, kpiBreaches, aiSummary, and both priorityDetails.system (computed) and priorityDetails.override (user-set).
Investigate — Pull the underlying telemetry by querying the alert's DataPrime / PromQL to find root cause before acting. Optionally export the investigation via cx olly or pull the case's impactedEntities / groupings to confirm the impact. See the cx-telemetry-querying skill.
Claim — cx cases assign <id> --user you@example.com then cx cases acknowledge <id>.
Record findings — cx cases comment <id> --text "<note>" to leave investigation notes on the timeline (root cause, links, next steps) as you go. Comments appear as comment events in cx cases events list.
Resolve or close — see below.
Re-prioritize if impact differs from the computed value — cx cases set-priority <id> --priority P1 / clear-priority. Only possible while the case is still open; priority cannot be overridden once a case is RESOLVED or CLOSED.

Resolving

Resolution is irreversible (a RESOLVED case can only move to CLOSED), so the CLI requires both a reason and a confirmation:

Pass --reason "<text>" — a one-line postmortem (root cause, what fixed it, follow-up) visible to teammates in the timeline. Use --no-reason only when a reason genuinely doesn't apply.
In agent / non-interactive mode, also pass --yes; without it the command refuses and must be handed to the user to run interactively.

If uncertain, stay in ACKNOWLEDGED (reversible via unacknowledge) until confident. For non-resolution edits (title, post-hoc postmortem link), use cx cases update.

Bulk Operations

There are no bulk endpoints. To act on many cases, pipe IDs through a loop, e.g. ... | jq -r '.[].id' | xargs -I {} cx cases acknowledge {}.

Key Principles

Use emails, never user IDs — for assign --user and in all output.
resolve is irreversible and close is terminal — confirm before resolving; for false alarms close from ACTIVE directly.
Always supply a resolution reason unless --no-reason truly applies.
P1-style shorthand is accepted anywhere a priority/status/category is expected.
Multi-profile fan-out with -p <profile> (repeatable) for cross-environment triage.
Link to a specific case — build <base>/cases?id=<case_id>, where <base> is the console URL already seen in a `View in Coralogix: /...` line printed by any `cx cases` command this session — never fabricate `` yourself.

References

Case analytics: references/case-analytics.md
Single case investigation: references/single-case.md

Related Skills

cx-alerts — the alert definitions behind the events grouped into a case.
cx-slos — the SLO definitions whose breaches drive reliability cases.
cx-telemetry-querying — pivot from a case's impacted entities into logs/spans/metrics.

cx-cases