Content
87%Reviews the quality of instructions and guidance provided to agents. Good implementation is clear, handles edge cases, and produces reliable results.
A tight, highly actionable CLI skill body with excellent progressive disclosure and resolve-guardrails, held back only by the batch-operation path lacking a validation/feedback loop. Adding error handling to the bulk example would raise workflow clarity.
Suggestions
Add a validation/feedback loop to the bulk-operations example (e.g. per-item success/error reporting or a retry-on-failure step) so the batch path matches the resolve path's safety.
Optionally show the expected JSON shape returned by `cx cases get` so the inspect step's referenced fields (groupings, aiSummary, priorityDetails) are unambiguous.
| Dimension | Reasoning | Score |
|---|---|---|
Conciseness | Lean command table, lifecycle diagram, numbered workflow, and key principles with no padding of concepts Claude already knows; every section carries operational load. | 3 / 3 |
Actionability | Fully executable `cx cases ...` commands with flags throughout, plus a copy-paste bulk pipe ("... | jq -r '.[].id' | xargs -I {} cx cases acknowledge {}") — copy-paste ready. | 3 / 3 |
Workflow Clarity | The triage workflow is clearly sequenced with strong guardrails on the irreversible `resolve` (reason + `--yes` + "stay in ACKNOWLEDGED if uncertain"), but the bulk/batch path offers no per-item validation or feedback loop, which the rubric caps at 2. | 2 / 3 |
Progressive Disclosure | The body is an overview pointing one level deep to clearly signaled, real references (`references/case-analytics.md`, `references/single-case.md`, both present), with detail appropriately split out. | 3 / 3 |
Total | 11 / 12 Passed |