freshdesk-automation

Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.

1.41x

Quality

66%

Does it follow best practices?

Impact

82%

1.41x

Average score across 3 eval scenarios

Securityby

Advisory

Suggest reviewing before use

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Evaluation results

90%

44%

Freshdesk Ticket Automation Script

Ticket creation with ID resolution and correct parameter types

Criteria

Without context

With context

RUBE_SEARCH_TOOLS first

Connection check

100%

Requester ID resolution

66%

100%

Contact search query format

100%

Integer priority values

100%

Integer status values

100%

cf_ prefix for custom fields

100%

HTML description support

100%

Requester identifier present

100%

Correct tool for creation

100%

28%

Support Backlog Audit Report

Advanced ticket search query syntax and filtering

Criteria

Without context

With context

GET_SEARCH for advanced query

100%

Double-quoted query string

100%

Date format YYYY-MM-DD

100%

null keyword for unassigned

100%

Integer status/priority in query

100%

Pagination awareness

100%

Correct search limits noted

100%

RUBE_SEARCH_TOOLS first

100%

AND operator for compound query

100%

Does not use LIST_ALL_TICKETS for filtering

100%

57%

Enterprise Client Onboarding in Freshdesk

Company onboarding, notes visibility, and company vs ticket custom field prefixes

Criteria

Without context

With context

Valid account_tier value

100%

Valid health_score value

100%

domains field for auto-association

100%

No cf_ prefix on company fields

100%

cf_ prefix on ticket custom fields

100%

Public note uses private: false

Internal note uses private: true

75%

100%

Contact search before ticket creation

Contact search query format

RUBE connection setup

Repository: davepoon/buildwithclaude
Commit: 7cc63f3

Evaluated: 28 days ago
Agent: Claude Code
Model: Claude Sonnet 4.6

Table of Contents

Freshdesk Ticket Automation Script Support Backlog Audit Report Enterprise Client Onboarding in Freshdesk

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