freshdesk-automation
Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.
74
66%
Does it follow best practices?
Impact
82%
1.41xAverage score across 3 eval scenarios
Advisory
Suggest reviewing before use
Optimize this skill with Tessl
npx tessl skill review --optimize ./plugins/all-skills/skills/freshdesk-automation/SKILL.mdSecurity
2 findings — 2 medium severity. This skill can be installed but you should review these findings before use.
W011: Third-party content exposure detected (indirect prompt injection risk)
What this means
The skill exposes the agent to untrusted, user-generated content from public third-party sources, creating a risk of indirect prompt injection. This includes browsing arbitrary URLs, reading social media posts or forum comments, and analyzing content from unknown websites.
Why it was flagged
Third-party content exposure detected (high risk: 0.80). The skill explicitly fetches and displays Freshdesk ticket content (e.g., via FRESHDESK_VIEW_TICKET and FRESHDESK_LIST_ALL_TICKET_CONVERSATIONS), which are user-generated/untrusted third-party messages (ticket descriptions, customer replies supporting HTML) that the agent is expected to read and can materially influence follow-up actions like replies or ticket updates.
W012: Unverifiable external dependency detected (runtime URL that controls agent)
What this means
The skill fetches instructions or code from an external URL at runtime, and the fetched content directly controls the agent’s prompts or executes code. This dynamic dependency allows the external source to modify the agent’s behavior without any changes to the skill itself.
Why it was flagged
Potentially malicious external URL detected (high risk: 0.90). The skill requires contacting the Rube MCP server at https://rube.app/mcp at runtime (via RUBE_SEARCH_TOOLS) to fetch tool schemas that directly determine agent instructions and available actions, so this external endpoint can control prompts.
- Repository
- davepoon/buildwithclaude
- Commit
7cc63f3
- Audited
- Security analysis
Is this your skill?
If you maintain this skill, you can claim it as your own. Once claimed, you can manage eval scenarios, bundle related skills, attach documentation or rules, and ensure cross-agent compatibility.