persona-customer-support
Manage customer support — track tickets, respond, escalate issues.
Install with Tessl CLI
npx tessl i github:googleworkspace/cli --skill persona-customer-support54
Does it follow best practices?
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npx tessl skill review --optimize ./path/to/skillValidation for skill structure
Evaluation results
100%
78%Morning Support Inbox Automation
Email triage and task creation
gws gmail +triage used
0%
100%
--query flag present
0%
100%
label:support filter
0%
100%
email-to-task workflow used
0%
100%
--labels inspection step
0%
100%
No REST/Python Gmail access
100%
100%
Triage before conversion
0%
100%
Correct gws subcommand structure
44%
100%
No third-party task tool
100%
100%
Without context: $0.6065 · 2m 17s · 41 turns · 108 in / 6,821 out tokens
With context: $0.3387 · 1m 8s · 23 turns · 27 in / 3,593 out tokens
100%
20%Support Ticket Status Board and Escalation
Ticket tracking, escalation, and dashboard
gws sheets +append used
100%
100%
Each ticket logged
100%
100%
Chat escalation present
100%
100%
Escalation conditioned on urgency
100%
100%
--format table flag used
0%
100%
No spreadsheet alternative
100%
100%
No email escalation instead of Chat
100%
100%
Correct gws subcommand structure
100%
100%
Status output is table-formatted
0%
100%
Without context: $0.6821 · 2m 54s · 37 turns · 42 in / 9,844 out tokens
With context: $0.4329 · 1m 36s · 26 turns · 281 in / 5,148 out tokens
100%
65%End-of-Day Follow-Ups and Team Standup
Follow-up scheduling and standup reporting
gws calendar +insert used
0%
100%
Calendar insert per customer
33%
100%
standup-report workflow used
0%
100%
Standup after follow-ups
70%
100%
gws subcommand structure correct
25%
100%
No alternative calendar tool
100%
100%
No custom standup generation
0%
100%
run_log.txt produced
100%
100%
Follow-up duration specified
100%
100%
Without context: $0.4225 · 1m 55s · 29 turns · 267 in / 6,692 out tokens
With context: $0.5482 · 2m 11s · 27 turns · 282 in / 7,468 out tokens
- Evaluated
- Agent
- Claude Code
Table of Contents
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