Scan support tickets, Slack channels, NPS scores, and usage patterns to flag accounts showing early churn indicators. Produces a weekly risk scorecard with severity tiers, root cause hypotheses, and suggested save plays per account. Designed for seed/Series A teams where the founder or a single CSM manages all accounts manually.
60
70%
Does it follow best practices?
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Adds up to 20 points to the overall score
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Low
Low-risk findings worth noting
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tessl review fix ./skills/research/composites/churn-risk-detector/SKILL.mdLow
Low-risk findings.
1 low severity finding. Worth noting, but not necessarily harmful.
The skill exposes the agent to untrusted, user-generated content from public third-party sources, creating a risk of indirect prompt injection. This includes browsing arbitrary URLs, reading social media posts or forum comments, and analyzing content from unknown websites.
Skill “Churn Risk Detector” ingests outsider-authored free text at runtime via user-provided Support tickets, Slack channel history, NPS/CSAT comments, and email/communication logs (e.g., Intercom/Zendesk exports and Slack message text) in Phase 1 Signal Extraction.
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