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customer-support-agent

Authoring playbook for building agents that triage and reply to customer messages — support tickets, email inquiries, chat questions, refund requests, or product issues. Use this when the user wants an agent that handles inbound customer questions, drafts replies, escalates hard cases, summarizes tickets, or follows a support playbook.

75

Quality

92%

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Adds up to 20 points to the overall score

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SecuritybySnyk

Medium

Suggest reviewing before use

SKILL.md
Quality
Evals
Security

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Repository
mastra-ai/mastra

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