customer-support-agent
Authoring playbook for building agents that triage and reply to customer messages — support tickets, email inquiries, chat questions, refund requests, or product issues. Use this when the user wants an agent that handles inbound customer questions, drafts replies, escalates hard cases, summarizes tickets, or follows a support playbook.
75
92%
Does it follow best practices?
Run evals on this skill
Adds up to 20 points to the overall score
View guide
Medium
Suggest reviewing before use
Security
1 medium severity finding. This skill can be installed but you should review these findings before use.
W009: Direct money access capability detected (payment gateways, crypto, banking).
What this means
The skill is specifically designed for direct financial operations, giving the agent the ability to move money or execute financial transactions — such as payment processing, cryptocurrency operations, banking integrations, or market order execution.
Why it was flagged
The playbook explicitly references and conditions use of a "refund/account-action" or "refund tool" (e.g., SKILL.md:16, 34-36, 49, 100, 123-126). It allows the agent to "process refunds" or "take the action" when a refund/account tool is attached and requires verifying the tool result before claiming completion. That indicates the skill is specifically designed to perform financial actions (refunds) via an attached refund/payment tool — i.e., direct financial execution authority.
Low
Low-risk findings.
1 low severity finding. Worth noting, but not necessarily harmful.
W011: Third-party content exposure detected (indirect prompt injection risk).
What this means
The skill exposes the agent to untrusted, user-generated content from public third-party sources, creating a risk of indirect prompt injection. This includes browsing arbitrary URLs, reading social media posts or forum comments, and analyzing content from unknown websites.
Why it was flagged
The workflow explicitly ingests “the customer message plus any available … conversation context” from an assigned support/inbox thread at runtime (outsider-authored free text written by the customer), and then uses that text as part of the agent’s LLM prompt input.
- Repository
- mastra-ai/mastra
- Commit
3b78ed9
- Audited
- Security analysis
Is this your skill?
If you maintain this skill, you can claim it as your own. Once claimed, you can manage eval scenarios, bundle related skills, attach documentation or rules, and ensure cross-agent compatibility.